Jennelyn Luna Email & Phone Number

PRE ORDER TASKS• Item code creation • Submission of On-Boarding supplier file to open supplier account• Amendment of Items (Descriptions & Prices) for online platform.SALES – B2B & E-COMMERCE (HORECA & E-Commerce)• Submission of On-Boarding client file • Preparation of quotation and price lice list• Daily issuance of order (B2B)• Coordination between clients and warehouse for delivery inquiries• Generating stock and sales report• Submission of returns to accounts for sales return and/ or credit note• Invoicing (E-Commerce such as Delivery Hero, Kibsons, Careem Networks, Amazon, Noon, and internal Warehouses)PURCHASING• PO creation from foreign suppliers• GSN creation• Coordination with supplier for local orders• Coordination between supplier and warehouse for delivery inquiries• Submission of returns to accounts for purchase return and/or credit note• Claims of damages upon receipt of receiving report from warehouse (local orders)COMMERCIAL• Adding and removing discounts for online platform• Item removal and transfer to Near Expiry code• Gate pass application (PCFC)

Al Quoz 1, Dubai, Uae

As Call Center Executive cum Sales Coordinator (May 2017 – up to present)• Handle 70+ customer sale inquiries (RFQ) via telephone, mail or instant messaging per day. (B2B, Retail)• Respond to complaints from customers and give after-sales support when requested.• Acts as a liaison between on field sales team and customer to convert leads into sales.• Receive purchase orders and process the all the sales orders in a timely manner by issuing credit/cash invoices.• Issuance of credit notes for any product returned upon getting the approval by the manager.• Closely work on warehouse team with regards to any urgency on delivery schedule.• Inform customers on any delays on delivery.• Coordinate with Logistics department for ETA and follow ups.• Generates stock & sales report on daily basis.• Perform any other task if required such as arranging & renewal of pass for delivery.As a Receptionist (April 2015 – April 2017)• Operate telephone switchboard.• Greet persons entering the office, determine nature and purpose of visit, and direct or escort them to specific destination.• Transmit information or documents to customers, using computer, mail, or facsimile machine.• Perform administrative support tasks such as ordering supplies for stationery and grocery supplies.• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.• Help to solve minor problems of photocopy machines, elevators, telephones, computers, internet connections & calls the technician for any kind of services that need to be done.

Caloocan City, Philippines

• Receive and respond to inquiries regarding payments.• Verify and validate vouchers, invoices, RR/DN, P.O, tax certificates and other attachments to avoid any discrepancies in processing supplier/vendor’s payment.• Revert to the concerned department (Logistic, Accounting, Warehouse) if there’s any issues found on the documents. • Timely printing of cheques/MC’s based on due dates through SAP. • Update suppliers regarding their cheque status.• Release cheques only with OR. • Update cheque status through SAP.• Filing and any other task given by supervisor.

Lipa City, Batangas, Phils

• Assist the loan officer in processing loan applications.• Answer questions and advise customers regarding loans and transactions.• Interview loan applicants to obtain personal and financial data and to assist in completing applications.• Contact credit bureaus, employers, and other sources to check applicants' credit and personal references• Contact customers or agents by telephone concerning acceptance or rejection of applications.• File and maintain loan records.