- Primary liaison between the sales team and the suppliers in quoting and booking hotel accommodation, private car services, private aviation and ground services for clients.- Provide accurate quoting information for each sales agent's enquiry in compliance with Service Level Agreement.- Process bookings that require direct communication with the contracted providers.- Maintain accurate and detailed tracking and reporting documentation with each booking transaction.- Be trusted in handling sensitive company financial information.- Provide mentorship and training to interns and new hires.- Provide insights and recommendations for improvements to workflows and processes.- Be the first point of contact for client emergency calls outside of office hours and weekends (on rotation basis) supporting all regions via company mobile device.

Provided expert customer experience to assist large groups in booking tailor-made and private trips. Collaborated with many cross functional partners to secure services, including marketing, operations, sales, and finance teams. Maintained superlative communication with all customers throughout the entire sales cycle, in many cases spanning over a year or more. Leveraged a variety of software platforms, including Salesforce, Trello, Click Up, and GDS.● Chosen to spearhead the company-wide Change Makers initiative, which involved booking 150 global employees and business partners to South Asia for the event. This included the organization of airfare, accommodation, and special events.● Demonstrated expert customer relations to maintain an NPS of 98 or higher.● Consistently exceeded aggressive sales goals, month over month.● Chosen as one of the final 20% of the company to remain on staff as a result of COVID-19 pandemic. Quicklypivoted to serve multiple functions for the team, including air expert, customer service escalations, and B2Bcommunications.

Provided expert product knowledge across a catalogue of over 800 unique offerings. Managed direct consumer prospects and Travel Agent B2B representatives through the full sales cycle, from initial lead generation to date of first travel.Leveraged inbound phone, chat, and email leads to generate opportunities, servicing over 50 customers per day. Ensured all final payments and travel documents were collected in a timely manner. Acted as main liaison for in-destination emergencies, communicating with international offices as necessary. Mentored new staff throughout extensive training processes, and ensured full proficiency with systems and product knowledge.● Consistently exceeded aggressive sales goals, generating over $300K in revenue month over month.● Demonstrated expert customer relations to maintain an NPS of 98 or higher.● Recognized for top travel insurance sales in the company, outperforming a team of over 150 globalrepresentatives.

Recruited and trained a boutique staff of eight. Analyzed past historical data to create financial budgets and revenue goals. Created visual merchandising strategy for the store, perpetually analyzing sales data to highlight top performing products. Established monthly sales targets for the team to ensure month over month growth. Regularly audited price and inventory data to ensure the store was appropriately stocked at all times. Prepared all promotional materials and displays, including a consistence presence on social media.

- Training Staff- Planning, organizing, and escorting vacations- Generating advertisements and formats for the business- Working/planning tradeshow event- Commission-structured agency - sales targets always reached- Advertisements on social media- Wedding groups specialist- Experience in both leisure and corporate travel