Manages IT transformation initiative for process improvements: 7b CMMI, Agile and Lean IT

• Prioritizes IT projects and manages company vision and strategy via technology roadmap• Directs user acceptance testing (UAT) for reporting and software enhancements and resolves or escalate issues that put software releases at risk• Works with third party vendors, offshore resources, stakeholders and team members in multiple locations• Experience with full lifecycle enterprise application development and product integration projects in waterfall/agile organization• Assigns work to team members and estimates capacity to complete work on time and on schedule• Leads development and continuous improvement of team members • Reviews work performed by team and provides recommendations for improvement• Develop best practice tools, checklists, SOPs and techniques to efficiently elicit requirements needed from the business users• Manages and prioritizes user requests via BMC Remedy queue • Acts as a liaison between the business stakeholders and development teams to develop optimal solutions for end users • Build business cases to support business decisions (build or buy) based on analysis of workflows and processes• Analyzes the business to identify capability gaps and/or opportunities and to determine value-added solution• Leads conversations with key stakeholders to elicit and prioritize requirements• Manage communication and clarification of requirements between the business and the development team• Manage project progress including: planning and facilitating meetings, evaluating feasibility, identifying risks and maintaining communication • Communicate technical requirements to audiences with varying levels of technical knowledge (management, end users, and developers)• Ensures complete requirements traceability from inception of business requirements to functional design through UAT• Conducts analysis of business solutions before/during/post implementation (reporting, system enhancements, and process improvements)

• Collaborated with business users to understand business processes to evaluate concepts and present solutions • Gathered requirements, tested and developed reports for ad hoc requests, reports and dashboards • Developed standard templates for gathering user requirements and Cognos report development templates• Created Cognos training materials and conducted training sessions for users at multiple sites

Clients: Anderson Equipment, Eaton Electrical, Eat n’ Park and American Textiles• Translated technical specifications, logical and physical design into metadata, queries and/or reports for new or enhancement projects for clients• Assisted clients in defining and documenting their reporting, data access and information delivery needs• Converted dozens of reports to new data packages and created ad hoc reports and queries as requested• Elevated metadata and reports into the development, test, and production environments on schedule

• Supervised and reviewed work of junior staff and seasonal interns• Wrote job descriptions and screened applicants for open positions in department• Trained end users (9 Quality Management nurses) in database procedures• Analyzed charts for proper documentation and quality management issues to bring to the attention of the nursing staff• Audited weekly data flow for missing data audits• Validated PHC4 data quarterly and submitted to state• Resolved data inconsistencies with the Health Information Management department• Created reports using Impromptu, Crystal Reports, Access, Alliance, Cognos• Produced weekly data reports and graphs for clinical staff meetings• Created drug, physician and nurse auditor databases for The Joint Commission’s National Patient Safety Goals• Redesigned the Mortality and Infection Control databases, improving accuracy and timeliness • Responsible for creating, modifying and testing Access databases as well as designing corresponding forms, queries, and reports• Maintained timely data submissions to hospital administration and government agencies• Developed online forms for automating the data entry process

• Resolved computer problems for GSPIA faculty and staff• Formatted computers and installed all software including operating systems • Installed/removed printers and computer hardware• Maintained GSPIA website and department scheduling database • Documented manual for use of scheduling database• Trained end users and answered technical questions

• Formatted documents for publications using Adobe products to ensure all fonts, symbols, calculations and graphics are accurate

• Designed print materials for internal and external communications • Created graphics for newsletters, brochures, posters and banners• Retouched digital images for print and website posting• Updated intranet website using HTML, CSS and PHP