I checked students in with a student ID number, answered questions and concerns, resolved account issues, explained how to use a cotton swab for testing, entered student ID number and birthdate into the Medicait spreadsheet

I was responsible for answering telephones, directing calls, confirming and cancelling reservations. I also identified caller needs and directed them to appropriate parties. I enjoyed establishing relationships and working with my colleagues to address questions and provide information quickly. I also explained the weekly specials and addressed seating concerns on the rooftop deck. I communicated with guests, colleagues, and other individuals to answer questions, explain information on the menu and set up tables for guests. I also delivered messages and used the computer system called OpenTable to book reservations online.

I answered telephones, made calls, directed calls, documented them in a call log, and took messages. I greeted and welcomed students, parents, and guests and signed them in and out. I explained and enforced dormitory rules and enjoyed creating a warm environment for students to feel welcome in the dormitory. My goal was to build relationships with students so I could better understand their needs, and I worked to provide a welcoming environment in the dormitory, so students felt comfortable and less stressed. I also was responsible for sending follow up emails and phone calls. I also communicated with students and parents to answer any questions and concerns, provided advice, showed how to find an advisor, borrow a laptop in and directed them to different offices.I enjoyed working closely with students and their parents to find effective ways to study together and encouraged students to stay on campus during the weekend to stay motivated to finish an assignment and stay on track to graduate on time. I also provided materials such as pencils and notebooks for students to improve their skills and excel academically. I enjoyed communicating with the student resource center which provides advice, mentors, tutors, and scholarships. I also provided staff members’ business card with their contact information for students. I addressed students’ needs, goals, and dissatisfaction and provided my contact information. I encouraged students to stay on campus during the weekend to stay focused and motivated to graduate. I worked closely with my colleagues to recognize, address, and resolve roommate issues and room change requests.I enjoyed connecting students to an advisor, counselor, or the student resource center and explaining the resources of the student resource center, (i.e., textbooks, access codes, food and computers). These resources and tools helped to enhance academic skills and improve their chances of graduating.

I transported 3 children to and from activities and appointments. I established a positive relationship with the children by designing creative games and activities. I also organized and supervised in leisure activities such as games, crafts, comics, outings and exercise.