Jennifer G. Email & Phone Number

Santa Monica, California, Us

- Draft moderation guidance in response to trending content for an offshore moderation team of 50 agents.- Provide policy and guideline recommendations by analyzing moderation policy enforcement trends. - Develop and lead scalable projects that improve moderation quality by partnering with the offshore team. - Investigate 10-15 daily reports of app-abuse and action sensitive content using Neighbors internal policies. - Implement strategies to track risky users and provide guidance for agents reviewing policy violations.- Coordinate with cross-functional teams including legal, product, public relations and communications to develop solutions to tooling and content issues.- Built a thorough onboarding curriculum and lead training sessions for a new moderation team.

Santa Monica, California, Us

Same as above (I was promoted in 2021)

Santa Monica, California, Us

- Conducted thorough inspections of reported content (moderating up to 1,000 posts each day).- Identified and escalated concerning trends to the trust and safety team. - Collected examples of technical issues and error notices within the new reporting tool. - Evaluated guidelines and policies to provide recommendations to prevent app abuse. - Provided feedback regarding the moderation tooling to improve user experience actioning content.- Collaborated with colleagues to discuss difficult content and arrive at a solution. - Escalated extreme content to trust and safety supervisors for their review.

Boston, Ma, Us

- Instruct students individually and in small groups, focusing on 11 students with skill gaps in Math and English. - Facilitate weekly behavior coaching sessions to decrease disruptive classroom behavior. - Execute daily reading and math tutoring sessions for up to eight students, 4 of whom have shown improvement in classroom assessments from October - December 2016. - Improve Math and English grades for 50% of “Focus List” students from August to January through individual and small group instruction 4 hours/week. - Adapted teaching methods and materials to meet students’ varying needs and interests.

Boston, Ma, Us

- Train and provide ongoing technical support for team of seventeen members in the use of data and data systems such as Excel and Salesforce. - Analyze data and collaborate with manager in order to monitor peers’ achievement toward program goals.- Facilitate data collection and entry activities related to student course performance, attendance and behavior interventions for 60 students per week.- Coordinate sign-in table for afterschool tutoring attendees with an average of 30-50 students daily. - Collect and record 150-200 Afterschool Tutoring Applications and headcount trackers.

Van Nuys, Ca, Us

- Daily entry of customer payments into system for revenues of up to $150,000.- Coordinate new hire process and supervise new employee enrollment in company benefits.- Provide clerical support by speaking with clients over multiple phone lines and drafting emails on behalf of the Accounting Manager.- Collaborate with up to five departments to effectively troubleshoot customer queries. - Responsible for maintaining confidential company records and sensitive employee information.

Los Angeles, Ca, Us

• Answer phone inquiries and direct callers to applicable departments. • Welcome clinic visitors and admit patients. • Update and file patient charts to prepare them for office visits. • Prepare copies and faxes on behalf of office secretaries and physicians. • Communicate with insurance companies in order to attain insurance approvals for patients. • Track office supplies and ordered new shipments when needed. • Edit office documents using Microsoft Office tools such as Word and PowerPoint. • Perform miscellaneous errands for office manager and secretaries.

Bachelor’S Degree, International Development Studies & English Literature

English Language And Literature/Letters