Jenn Hardy Email & Phone Number

•Performed data entry and maintenance of electronic records for 490 accounts across Canada.•Created and maintained several ongoing spreadsheet reports to document account standings.•Trained and mentored new support staff.• Managed multi-provincial accounts.•Professionally assisted customers, territory personnel, and internal staff.•Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects•Joint Health and Safety Committee Employee Representative

•Maintained a professional demeanor while handling customer concerns.•Documented procedures for new hires.•Assisted with new employee training including policy and services.•Performed general office duties including answering phones, emailing, faxing, recording messages, organizing and filing.•Took on assisting role as team leader and supervisor as required.

•Handled a high influx of inbound calls within a dynamic call center environment. •Managed multiple priorities and maintained effective results in a quota driven workplace.•Repaired cable issues by phone using quick thinking and analytical problem solving•Made account changes, recommended additional options and scheduled installations for cable, phone and internet services.•Assisted other agents with troubleshooting and repair issues.•Mentored new customer service representatives and associates.