Jennifer Hornick Email & Phone Number

San Francisco, Ca, Us

Portland, Or, Us

Serve as a member of the eTeam, reporting to the CEO. Responsible for leading all post-sales customer facing functions, including Customer Success (CSM), Professional Services (PS), and Technical Support (TS). Branded & productized a previously non existent Services product catalog, which generated a net new $3.6 million in recurring TAM Services revenue in the overall $18+ million ARR portfolio over 4 years. The Services team provides delivery for functional areas in POCs, customer success, customer onboarding, technical project management, marketing & technical consulting, and customer & partner enablement.

Cambridge, Ma, Us

Managed a team of 36 Solution Architects & Technical Project Managers across 6 global delivery sites (U.S. – Portland, Costa Rica – San Jose, UK – London, Poland – Krakow, India – Bangalore, China - Beijing). Team was responsible for delivery of new customer onboarding and servicing existing customers on new project requests, and provided training and advisory consulting on deployment and implementation best practices in both general PS practices and custom application development. Collaborated with peers in Product, Engineering, Customer Success and Technical Support to gain alignment with cross functional teams on the Akamai Identity Cloud (AIC) platform.

Cambridge, Ma, Us

Janrain (acquired by Akamai): Led the Professional Services team. Served as a member of the senior leadership team, reporting to the VP of Professional Services (PS). Responsible for P&L management of all PS and partner operations, accounting for a combined portfolio of $4.1 million of PS revenue in the overall $28 million ARR portfolio.

Lake Oswego, Oregon, Us

Served as a senior member of the project management team, reporting to the VP of Enterprise Project Management Office (EPMO). Defined and provided guidance on portfolio management best practices. Consulted with Product, Account Directors and Solution Architects during sales and solution design phases for new partner integrations at inception, as well as provided reviews of statements of work, with focus on speed to market. Aligned with the Architecture team to strategize and implement scalable organizational best practices and standards for software development in a high growth environment.

Lake Oswego, Oregon, Us

Technical project manager and integration professional on the Engineering team, supporting virtual payment and fraud management platforms. Served as primary customer advocate, overseeing the Cricket Wireless and AT&T accounts, which processed $1.1B gross receipts on 21 million annual transactions, and $96M gross receipts on 19 million annual transactions, respectively.Managed a dedicated development team on behalf of Engineering, for each of the above accounts noted. Delivered development projects in channels including mobile applications (iOS and Android), external web, mobile web, IVR (Interactive Voice Solutions), batch, customer billing platforms, reporting systems (Crystal & Business Objects) and integration with partner platforms.

Dallas, Texas, Us

Norwalk, Connecticut, Us

Norwalk, Connecticut, Us

Austin, Texas, Us

Bethesda, Md, Us

New York, Us

Master Of Science, Organizational Leadership & Ethics

Bachelor Of Science, Business Administration, Finance