Jenni Bailey Email & Phone Number

Barcelona, CT, ES

Barcelona, Catalonia, Spain

- Facilitating workshops for new hires and teams- Coaching other Criteo's on topics such as Career Growth, Work-life Balance & Professional Effectiveness. - Managing digital platforms such as Coursera, Speexx, Learning Quest & Linkedin Learning. Answering any questions from team members, stakeholders and learners about the platforms. Then troubleshooting.

Barcelona, Catalonia, Spain

Day to day- Working with recruiters to arrange interviews for corporate and commercial roles, as well as R&D. - Leasing with recruiters, interviewers and candidates to schedule and reschedule interviews using Workday and Reschedge. - Contacting candidates for availability and sending interview confirmationsProjects- TA Onboarding and training materials.

Barcelona Area, Spain

Day to day- Tasked on delivering exceptional customer service whilst assisting guests with queries regarding reservations and website- Complaint handling when expectations have not been met, applying negotiation techniques to ensure each party involved has a winning solution financially and with maximum satisfaction.Projects/ Addition tasks- Taking an.

Barcelona Area, Spain

- Creating exercise programs for a wide range of fitness levels and ages, Online and in person.- Delivering fitness classes to individuals and groups.- Regular meetings with clients to track their progression. - Organising and presenting monthly events on Mindfulness, Nutrition and injury management.

Barcelona Area, Spain

- Creating and editing content for partners for the website- Providing full onboard training for partners on using the shared system. - Supporting Booking.com partners over the phone and email.- Coaching peers on developing soft skills and improving KPI performance.- Designed and delivered presentations and workshops for skills gaps within the team.

Barcelona Area, Spain

- Coaching agents over the phone and in person on the best way to handle difficult cases. Making sure they were handled efficiently and the solution was cost effective for the guests, partners and Booking.com.- Working closely with operations managers and other teams such as Security and fraud, Credit control and local partner services to share and.

Barcelona Area, Spain

- Providing the guests with high level customer service over the phone and email with cancelling and modifying reservations.- Resolving complex complaints efficiently.

Manchester, United Kingdom

- The effective management of clinic staff, healthcare professionals and surgeons.- Hiring and training new staff members and developing existing staff members.- Making sure all targets are being met. Such as the conversion of consultations to treatment ratio.

Certificate In, Agile Crash Course. Agile Project Management & Agile Delivery

I have completed a short Udemy Course in Agile learning processes. This can be incorporated in to any industry.

Level 2 Certificate, Fitness Instructor

Level 3 Certificate, Personal Training

Btec National Diploma, Graphic Design