Jenni Harper

Jenni Harper Email and Phone Number

Customer Success Manager @ Hanger, Inc.
austin, texas, united states
Jenni Harper's Location
Phoenix, Arizona, United States, United States
Jenni Harper's Contact Details

Jenni Harper personal email

n/a
About Jenni Harper

Experienced Manager with a demonstrated history of working in the insurance industry. Strong professional skilled in Coaching, Sales, Team Building, Contact Centers, and Management.

Jenni Harper's Current Company Details
Hanger, Inc.

Hanger, Inc.

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Customer Success Manager
austin, texas, united states
Website:
hanger.com
Employees:
3103
Jenni Harper Work Experience Details
  • Hanger, Inc.
    Customer Success Manager
    Hanger, Inc. May 2022 - Present
    United States
    View
  • Farmers Insurance Group
    Customer Advocate Manager
    Farmers Insurance Group Jan 2014 - Dec 2021
    Phoenix, Arizona Area
    Experienced manager with extensive experience in customer service, underwriting, training, project management, digital communication, and leadership. Leverages innovative approach to ensure exceptional customer experiences. Proven ability to lead onsite and virtual employees across six time zones. Evaluates business needs and performance metrics, and leverages strategic thinking, problem solving, and communication skills to implement initiatives that streamline operations and exceed organizational goals.
  • 21St Century Insurance
    Customer Advocate Manager
    21St Century Insurance Jun 2009 - Jan 2014
    United States
    Led operations staff through operating system and telephone migrations while maintaining KPIs through process changes.
    View
  • Aigm
    Customer Service Manager
    Aigm Jan 2005 - Jun 2009
    United States
    Managed 5 supervisors for inbound call center, digital email/chat and correspondence team. Successfully met or exceed established KPIs as well as streamlined process flows.
  • Cruise411.Com
    Director Of Operations
    Cruise411.Com Jul 2000 - Dec 2004
    Greater Philadelphia
    Start-up internet for cruises. Brand development, web site traffic growth, Actively involved in web-design updates, responsible for all aspects of operations including meeting/exceeding performance KPIs, responding to travel industry fluctuations (9/11), recruiting, training. Responsible for Avaya phone system.

Jenni Harper Skills

Process Improvement Management Marketing Training Team Building Customer Service Leadership Strategic Planning Customer Retention Coaching Insurance Customer Satisfaction Call Centers Vendor Management General Insurance Change Management Property And Casualty Insurance Business Process Improvement Program Management Sales Project Management Risk Management

Jenni Harper Education Details

Frequently Asked Questions about Jenni Harper

What company does Jenni Harper work for?

Jenni Harper works for Hanger, Inc.

What is Jenni Harper's role at the current company?

Jenni Harper's current role is Customer Success Manager.

What is Jenni Harper's email address?

Jenni Harper's email address is je****@****1st.com

What is Jenni Harper's direct phone number?

Jenni Harper's direct phone number is +130225*****

What schools did Jenni Harper attend?

Jenni Harper attended Penn State University.

What skills is Jenni Harper known for?

Jenni Harper has skills like Process Improvement, Management, Marketing, Training, Team Building, Customer Service, Leadership, Strategic Planning, Customer Retention, Coaching, Insurance, Customer Satisfaction.

Who are Jenni Harper's colleagues?

Jenni Harper's colleagues are Renee Fry, Randall Brown, Stacy Amendola, Sarah Harrington, Erness Simmons, Michele Colvin, Bill Moritz.

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