Jenni Tran Email & Phone Number

Ontario, Canada

Handle all Claims department inquiries including but not limited to processing claims, writing up policy and procedures, analyzing and setting company protocols on how to handle claim processesMaintain expert knowledge of our services and platformProvided technical support for both Saas and client-server users through live chat, email, and phoneUnderstand client’s businesses and their needs and use extensive knowledge to provide a delightful experienceCompile reports and provide data-backed insights to make suggestions for workflow optimization

Pickering, Ontario, Canada

-Provided technical support for both Saas and client-server users through live chat, email and phone -Developed policy and procedures for the company’s claims policy and managing daily claims inquiries in a timely manner-Developed client support policy and standardization of procedures.-Assisted in writing and editing internal support articles-Assisted with new customer onboarding and customer success

Pickering, Ontario, Canada

processing shipments in a quick and efficient manner while providing exceptional client service at front desk

Toronto, Canada Area

· Greeting members in a friendly and enthusiastic manner every time, without fail · Assisting members with exercise machines that would best suit their fitness goals · Connecting with members on a daily basis to inquire about how we can make their experience better

-Coached new trainers on how to build impressionable rapport with new clients and best practices on how to retain and renew client contract-Team building, leadership, motivation, and mentorship

-Body transformation specialists; consistently help clients reach their goals by creating success plans to guide them every step of the way- Develop and implement personalized exercise and suggestive nutrition programs to assist clients achieve their fitness goals- Counsel clients about fitness , excercise and injury management -Promoting a healthy body, mind, and soul balance mentality so that clients may live their best life through functional fitness and gentle reminders for post-workout wellness ( i.e Yoga and other beneficial fitness class recommendations available with their Goodlife membership)

-Coached sales associates on product knowledge through in-store product training by establishing partnerships with Vendor representatives, and using training tools separate from corporate communications -Conducted quarterly staff performance evaluations to establish career progression plans for key staff retention and reduction of staff turnover-Maintained high evaluation scores for audits, quality control and mystery shops above 90%

Toronto

· Providing excellent customer service while simultaneously hitting KPI sales goal for the store every month· Connecting customers with the perfect product that meets their needs resulting in over 90% customer satisfaction guaranteed

Toronto, Canada Area

· Assisted shift leaders in training new recruits upon request· Lead bar person during peak times to help clear the line while providing quick and effective customer service in a fast-paced environment

Diploma, Community And Justice Services

Related coursework: Counselling skills, Security Skills, Mental health, Criminal law, Adult and youth Justice and Interpersonal skills

Diploma, Social Service Work

Related Course work completion: Counselling skills, Life span development, Social Psychology, Aboriginal Studies, Substance Abuse.