Jennica Thompson Email & Phone Number

Greater Nashville Area, Tn

Reached highest skill level (Level III) in January 2018 Mentored and helped train new CX on procedures and policiesBecame a Returns Expert working directly with our Sloatsburg lab and NYC teamAssisted in creating a mutual document to ease the communication flow between CX and Sloatsburg and co-managed the detailed excel sheet heavy with the Returns ProjectHandle outreach daily in order to speak with customer and our lab in order to come to a solution CX on Social member - Interacted with customers via Twitter, Facebook, and Instagram. Solved problems and was proactive in providing solutions for customers on public platforms. Contact Lens Special Project - Helped kick off the sale of Contact Lens at Warby Parker. Worked directly with my Contact Lens Lead in New York daily. Created a document detailing and tracking all contact lens sales. Place daily each contact lens order and track until delivered to customer

Florence, Alabama Area

At Renaissance Eye Care, I consistently provide patients with the best experience possible. I co-manage the business website and our social media sites that are kept up to date daily with promotions, information, and articles. In my first month, our social media sights saw a 145% increase in interaction. In the office, I help manage confidential patient files and charts; as well as, scheduling appointments. Also, I assist with providing the fitting, repairing, ordering of eye wear. We have a various selection of eye glasses and sunglasses for customers to choose from through sales. In addition, I prep patients for the doctors including, checking visual acuity and finding history of present illness. www.renaissanceeyecare.com

South Eastern Region

During my first 60 days as a Chloe + Isabel Merchandiser, I met my company goal of two pop up shops and over $1,000 in sales. I have continued to advertise through social media groups including Facebook, Twitter, Instagram, and Pinterest generating the sale of products.

Florence, Alabama Area

I joined the Thacker team as a Human Resources/ Payroll assistant; however, I was promoted in less than two months. I then completed task including purchasing, returns (RMA), product photography, and inventory management. Also, I was heavily involved with accounts payable, accounts receivable, and customer service. In my time at Thacker Casket Manufacturing, I worked daily with Sage MAS 500 Desktop, Smartsheet Online Project Management Software, and Summa USA.

Florence, Alabama Area

As a Student Orientation Advising and Registration Counselor, I underwent hours of training. I attended the SROW Conference in Baton Rouge, LA, where I was able to take additional courses to better myself for this position. My duties included, giving tours of The University of North Alabama, advising incoming freshmen and transfer students, and registering the new students for classes. This job required me to constantly work with my colleagues for presentations; as well as, be able to work on my own to prepare for my individual group time.

Business Administration And Management, General

Activities and Societies: Freshman Forum - Student Government Association Freshman Forum - Public Relations SOAR Counselor - Student.

High School Diploma, Cum Laude