Jen Nichiporuk Email and Phone Number
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With a profound commitment to enhancing customer experiences and IT security, my role at IDI Billing Solutions has been centered around ensuring the reliability and integrity of cloud-based billing software. The utilization of my MCSE and A+ certifications has been pivotal in delivering exceptional support and maintaining stringent service level agreements. Previously, as an IT Risk Analyst, my focus was on safeguarding access controls and minimizing risk exposures. My expertise includes troubleshooting diverse software issues and fostering robust security postures within the organizations I've supported. This expertise, aligned with a persistent drive for excellence, propels our team's success in delivering top-tier customer service and security management.
Touchnet, A Global Payments Company
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Technical Implementation AnalystTouchnet, A Global Payments CompanyFlorida, United States
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Customer/Billing Software Support SpecialistIdi Billing Solutions Mar 2011 - PresentVictor, Ny• Primarily responsible for providing outstanding customer support both to internal and external customers that use the proprietary cloud-base Billing/OSS software• Ensure the availability, integrity and accuracy of customer’s software systems through application of Standard Operations and software best practices• Research problems and customer inquiries regarding SQL based software, resolving problems and inquiries in a timely manner subject to SLAs• Maintain call details and e-mails into a Helpdesk ticket tracking system• Gather SaaS usage information and generate monthly invoices to be sent to SaaS customers based on each customer’s charges stated in their contracts• Working with various internal departments on projects for the customer• Coordinate miscellaneous projects, upgrades and installations as assigned• Train new Customer/Billing Software Support Specialists• Maintain product knowledge by learning and becoming proficient on new software releases• Responsible for all Support team internal documentation changes and knowledge base accuracy -
It Risk AnalystEntre Computer Services Jun 2009 - Mar 2011• Assess user request for security access against established security policies;• Obtain appropriate approvals and provision approved security access within established levels of service; • Conduct risk assessment of user access requests;• Provision access within established controls to minimize and eliminate risk;• Adhere to and disseminate IT security policies, procedures, standards and guidelines;• Assist in the development and implementation of security awareness programs and education;• Monitor and audit security controls. -
Pc/Network Support AdminSouthco, Inc. Jul 2002 - Jun 2009• Create and administrate roles/security for user accounts in SAP, Lotus Notes, Data Warehouse, Symix and Active Directory;• 1st/2nd level Help Desk response;• Desktop and network support for all PCs and servers;• PC hardware and software installation, maintenance, and troubleshooting through Help Desk requests;• Support and maintain various network printers and queues, Cisco switches, telephone and network ports, telephone switch and voice mail;• Restore/backup of data and servers; • Perform audit scans and run reports on all computers and software using SMS; • Purchasing of all IT software and equipment;• Documentation of all IT policies and procedures;
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System AdministratorAjilon, Inc. Oct 2000 - Apr 2002• Desktop and network support for 250+ office and lab PCs and NT servers at Eastman Kodak;• PC hardware and software installation, maintenance, and troubleshooting through Help Desk requests;• Support and maintain various network printers and queues, as well as perform backups of servers;• Assist with the coordination of the move of various R&D Departments from Elmgrove Plant to Kodak Park, known as Janus Project;• Maintain and troubleshoot domain user accounts, groups, and file permissions;
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System Administrator/Manager, IsJk Jewelry, Inc. Apr 1996 - Aug 2000• Project Manager for network migration and implementation of a customized accounting and invoicing/inventory management control system;• Purchasing of all hardware and software; • PC and server hardware and software installation, maintenance, and troubleshooting;• Training of all employees;• Daily media recovery/backup tape system;• Supervision of three other employees in the Information Systems Department;
Jen Nichiporuk Skills
Jen Nichiporuk Education Details
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Victor Central High SchoolMath/Business
Frequently Asked Questions about Jen Nichiporuk
What company does Jen Nichiporuk work for?
Jen Nichiporuk works for Touchnet, A Global Payments Company
What is Jen Nichiporuk's role at the current company?
Jen Nichiporuk's current role is Technical Implementation Analyst.
What is Jen Nichiporuk's email address?
Jen Nichiporuk's email address is je****@****lon.com
What is Jen Nichiporuk's direct phone number?
Jen Nichiporuk's direct phone number is +158592*****
What schools did Jen Nichiporuk attend?
Jen Nichiporuk attended Victor Central High School.
What skills is Jen Nichiporuk known for?
Jen Nichiporuk has skills like Troubleshooting, Active Directory, Servers, Windows Server, Networking, Process Improvement, Software Documentation, Security, Hardware, Computer Hardware, Network Security, Cross Functional Team Leadership.
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