Jennifer Chou Email & Phone Number

Lead the end-to-end Business Operations Management in Strategic Annual Planning, ROB, Financial Management, Operational Excellence, Communication and Team Culture partnering with G+E CVP and the leadership team to support M365 customers with deployment, usage, and innovation while ensure high customer satisfaction and compliance.

Partnered with and advised the Enterprise Commercial Segment CVP, and MSUS President Exec Office ( ~5000 HC, $37B FRA, $2B Budget) in strategy, annual planning, and financial management in Global Sales and Marketing Organization (now MCAPS)

Houston, Texas Area

Lead, supervised, and directed a team of eight people in four areas: Budget FP&A (GFOs and 8Q plan); Cost allocation; JV audit and compliance; and strategic planning including performance management and AOP / FDP (Annual Operating Plan/ Functional Delivery Plan).1. Value added • Effectively identified cost drivers and implemented execution plans to reduce $150M cost for Logistics. • Developed systematic SAP approach to forecast and review forecast budget which provided transparency to business, held CAM(Contract Authority Manager) accountable, and stimulated cost conversations generating $10M opportunity in 2015. • Implemented simplified reconciliation process and procedure for $120M diesel fuel which created $5M savings in Joint Venture partner recovery.2. Leading People • Built BP values and behaviors in “one-on-one” with team gaining insights to team’s ideas. • Evaluated the resource needs and training requirements for the team to ensure the delivery of annual milestones. • Led GoM Logistics Educational Program to further educate our clients and raise business awareness around logistics function.3. Performance Bias • Maintained meaningful KPIs (Key Performance Indicator) to track and improve operational performance for simplification and efficiency agenda. • Conducted annual customer survey to gain feedback from various stakeholders in order to provide “Best in class” “client-focused” logistics services. • Hosted annual Logistics team meeting to share context on the business performance and discuss progress on action plans4. Partnership and Teamwork • Engaged wells managers and AOMs (Area Operating Manager) in Logistics Performance Reviews to strategize risk reduction and performance improvement actions • Collaborated internally with Finance team and PSCM (Procurement Supply Chain Management) while engaged externally with the suppliers to deploy new PSCM backbone process

Houston, Texas Area

Analyzed, developed, and provided performance analysis of logistics related commercial, financial, and internal controls to ensure they were adequate, cost effective and timely utilizing a continuous improvement approach. Facilitated discussions with management to understand relevant performance metrics, developed performance reports and collected operational data. Evaluated performance reports for trends, anomalies, pertinent information, and relevance. Maintained logistics performance reports on a monthly, quarterly, and yearly basis and reviewed with management. Coordinated with the Finance team for the development of GFO (Global Financial Outlook) and QPF (Quarterly Plan Forecast). • Improved alignments on the financial reporting for the Logistics team by recording the contract services expenses in the contract services line item G/L account instead of settlements and transfers G/L account for a consistent process. Corrected $55K misallocation from GoM supply base cost center. Followed up with the Finance team for the $200K SLA (Service Level Agreement) with BP Pipeline which was recovered in the end of June 2012.• Led the development of the GoM Region Logistics Scorecard and delivered ahead of deadline to provide visibility in the marine and aviation operations and to drive continuous improvement in performance management.• Published the monthly operation management reports for the VP of operations. Coordinated with the HSE team at GoM supply base to improve the process of pinpointing the root cause of NCRs (Non-Conformance Reports).• Prepared budget planning for marine, supply base, and aviation operations to ensure logistics operation spending was in line with the forecast. Led and took ownership of the quarterly logistics budget meeting and provided recommendations for the production facilities in terms of their logistics activities. • Monitored the residual cost and contractor spending to ensure alignment with the budget forecast.

Managed team members on accounting and financial planning & analysis for all aspects of environmental projects. Coordinated with project managers and leadership for the forecasting and budgeting of $20 million contracts with the City of New Orleans. Monitored key performance indicators including actual vs. accrual revenue and expenses, highlighting trends and analyzing causes of unexpected variance. Performed month end bank reconciliation and oversaw spending management. Provided broad finance support to daily operations. Conducted cash flow analyses to ensure sufficient working capital. Evaluated business issues and recommended solutions to leadership regarding cost saving, profit generating opportunities, and profitability improvement strategy. • Successfully led and reconciled general ledger accounts vs. bank statements with 100% balanced rate every month for 5+ consecutive years.• Established the pricing power of lead risk assessment projects through strategic planning by identifying the demand momentum, recommended and helped develop standardized reports and processes. The execution generated 125% rate of return, 50% top-line overall revenue growth, and 5% increase in net profit margin.• Developed and implemented an efficient invoice management system utilizing Excel spreadsheets, improving the efficiency of invoice tracking and enhancing the accuracy of financial information.• Initiated the idea of better time management, administrated digital forms of payroll statements, and coached employees to set up accounts on the on-line platform for easier access, improving the performance in productivity and efficiency by 50% as well as reducing the labor cost by 100%.• Volunteered in the cleanup and restoration of New Orleans city properties environmentally impacted by Hurricane Katrina.

Quoted “Spot” and “Forward” foreign exchange rates for over $100M in real-time execution through telephone calls and Reuters on-line platform for Barclays Group, IBC banks, and commercial banking customers from local branches. Analyzed clients’ financial goals, evaluated clients’ risk management, and advised clients on developing and refining statistically based Forex hedging models for their international importing and exporting businesses. Advised the financial management teams of clients including Adidas, Caterpillar, Fendi, and Taiwan Semiconductor Manufacturing Company (NYSE: TSM) on their global currency portfolios and capital market strategies.

Performed external financial statement audits, conducted interviews with management teams of clients, and adopted statistical sampling to verify and reassure that the financial statements presented by the companies were free of material misstatements. Issued Quarter and Annual audit reports of clients including Chinese banks, Cathay Beverages Co., and Asia Pacific Telecom Wireless.

Master Of Finance

American Language And Culture

Certified Financial Plannertm Program

Finance