Jennifer Cress Email and Phone Number
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Technology and process management professional with 17+ years of customer, finance, process, audit, risk, product and deployment management. Spearheaded multiple projects while continuously managing at least $63 Million in customer contracts. Achieved results through management of multiple remote, international, vendor, and customer team members. Acknowledged for continuous process improvement implementation resulting in increased profit margins and customer satisfaction.Areas of Expertise:• Customer Relationship Management (CRM)• Project Management• Risk Management• Process Improvement• Strategic Planning• Staff Leadership & Development• Business Requirements Management (BRM)• Service Level Management• Product Management• Vendor ManagementSpecialized Skills:• MS Office Suite• Sharepoint • Vendor System Portals (AT&T, Verizon, BT, etc.)• Company proprietary software• Six Sigma• PPI
Ami Strategies
View- Website:
- amistrategies.com
- Employees:
- 73
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Ami StrategiesRound Rock, Tx, Us
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Client ServicesAmi Strategies Jul 2024 - PresentLivonia, Mi, Us
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Audit AnalystCalero Mar 2023 - Apr 2024Rochester, Ny, Us -
Telecom Analyst IiHanger, Inc. Aug 2021 - Feb 2022Austin, Texas, Us -
Telecom AnlystValicom Sep 2020 - Feb 2021Madison, Wi, Us -
Telecom Expense Manager Supervisor/Team LeadHp Feb 2020 - Jul 2020Palo Alto, Ca, Us -
Project SpecialistWesco Aircraft Jan 2019 - Feb 2020Valencia, Ca, Us -
Business Analyst - Data Center Optimization At FiservFiserv Apr 2018 - Jun 2018Milwaukee, Wisconsin, Us -
Analyst Ii, Business Process OutsourcingTangoe Feb 2014 - Apr 2018Indianapolis, Indiana, Us• Full cycle responsibility in the management of global telecom expenses for clients• Meet with service providers on a regular basis to review aging reports, reconcile accounts, consolidate• Performing complex invoice analysis to identify errors, discrepancies and opportunities for savings including contract rate violations, audit and business rule violations and optimizations.• Reporting and analysis for clients on variances in billing against contractual rates• Administration of contract documentation and cost savings for specific vendors• Overall responsibility for $48 million in annual client spend. -
Sr. Telecom Expense Management AnalystDell Jan 2013 - Oct 2013Round Rock, Texas, Us• Defined TEM process improvement requirements to drive effectiveness and create efficiency within the program• Worked with multiple departments across several regions to clear processes and procedures• Responsible for TEM Services; Delivery to internal and external customers within the U.S. and worldwide • Identified, defined and proposed system improvements based on client business requirements • Operational support to Dell internal and external Telecom Expense Management and Telecom Lifecycle Functions.• Through utilizing TEM platforms, displayed exceptional ability to identify cost savings opportunities and monetary recoveries due to carrier billing errors• Developed and contributed to reporting for financial and Executive Leadership Team members -
It Business ConsultantHp Aug 2012 - Jan 2013Palo Alto, Ca, Us• Audited international and domestic telecom invoices for accuracy and opened disputes with telecom vendors as appropriate. Identified opportunities for cost savings and recovery• Worked internally with multiple business teams and provided vital information to other groups in support of contract negotiations, vendor management/relationships and problem resolution.• Utilized business knowledge and business acumen to drive improvements in Information Technology engagement for major initiatives and ongoing activities.• Actively participated in selected IT projects to ensure that business, function and geographical customers received sufficient and timely communications.
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Client Services - Communications AnalystTangoe Oct 2011 - Feb 2012Indianapolis, Indiana, Us• Monitored client invoices to ensure all were received and loaded; audited for overage, usage trends and service requirements; identified and resolved billing errors and missed SLAs• Provided analysis and rate plan optimizations for client mobile accounts to drive cost saving initiatives• Worked with clients, vendors and internal Implementation teams to ensure smooth transition for clients into life cycle for Telecom Expense
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Client Consultant - Telecom SpecialistAllconnex Jul 2012 - 2012North Attleboro, Ma, Us• Audited client invoices against CSR, contract and tarrif details from this asset Management Database was created based upon customer needs• Identified cost savings opportunities and measures for future cost avoidances -
Telecom / Wireless Program AdministratorEmc Apr 2007 - Oct 2011Round Rock, Texas, Us• Management of Corporate Wireless Programs, served as Project Manager, Team Lead, training, mentoring and primary contact for team of contractors. • Cost Transformation Project. Corporate wide migration from Sponsorship programs to Corporate Centralized Managed Services. This transition was successful in moving over 13,000 wireless devices into corporate billing; implemented centralization, pooling, and additional cost savings measures • Involved in Vendor Contract Negotiations and Policy Development; directed implementation strategies for successful integration within the Corporate environment• Development of internal financial reporting requirements, allowing departments visibility into monthly and annual spending and awareness of employee usage.
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Telecom AnalystThermo Electron (Later Became Thermo Fisher) 2001 - 2007Waltham, Ma, Us• Vendor Management: Account structures, pricing/ billing/dispute resolution, ordering and scheduling of equipment and services such as frame relay, ISDN and POTS, T1/T3. Monitored vendor commitments.• Developed and implemented processes and procedures for US locations for vendor services and centralization of payments and reporting of expenses • Assessed and developed service and billing requirements for RFI/RFP’s and determined vendor eligibility • Placed and tracked orders for equipment and services including carrier provided lines, circuits and services. Tracked orders through completion to ensure accurate billing and inventory. • Monitored and Reported costs and requirements for Corporate projects relating to Systems and Integration • Audited fixed and variable charges for cost reduction opportunities. -
Telecom AnalystThermo Electron (Later Became Thermo Fisher) 2001 - 2007Waltham, Ma, Us• Vendor Management: Account structures, pricing/ billing/dispute resolution, ordering and scheduling of equipment and services such as frame relay, ISDN and POTS, T1/T3. Monitored vendor commitments.• Developed and implemented processes and procedures for US locations for vendor services and centralization of payments and reporting of expenses • Assessed and developed service and billing requirements for RFI/RFP’s and determined vendor eligibility • Placed and tracked orders for equipment and services including carrier provided lines, circuits and services. Tracked orders through completion to ensure accurate billing and inventory. • Monitored and Reported costs and requirements for Corporate projects relating to Systems and Integration • Audited fixed and variable charges for cost reduction opportunities.
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Senior It AnalystSun Life Financial Jan 1999 - Jan 2001Oo
Jennifer Cress Skills
Jennifer Cress Education Details
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Northeastern UniversityTelecommunications Management -
Community College Of Rhode IslandBusiness Management
Frequently Asked Questions about Jennifer Cress
What company does Jennifer Cress work for?
Jennifer Cress works for Ami Strategies
What is Jennifer Cress's role at the current company?
Jennifer Cress's current role is Client Success Management with TEM & Project Management Background.
What is Jennifer Cress's email address?
Jennifer Cress's email address is jc****@****orp.com
What is Jennifer Cress's direct phone number?
Jennifer Cress's direct phone number is +190175*****
What schools did Jennifer Cress attend?
Jennifer Cress attended Northeastern University, Community College Of Rhode Island.
What are some of Jennifer Cress's interests?
Jennifer Cress has interest in Children, Health.
What skills is Jennifer Cress known for?
Jennifer Cress has skills like Telecommunications, Vendor Management, Wireless, Management, Process Improvement, Leadership, Project Management, Managed Services, Project Planning, Strategy, Integration, Voip.
Who are Jennifer Cress's colleagues?
Jennifer Cress's colleagues are Andrea Mcleod, Carlos Gama, Deborah Stevenson, Fred Matos, Evan G., Telly Com, Derrick Caver.
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