Jennifer Cress Email & Phone Number

Round Rock, Tx, Us

Livonia, Mi, Us

Rochester, Ny, Us

Austin, Texas, Us

Madison, Wi, Us

Palo Alto, Ca, Us

Valencia, Ca, Us

Milwaukee, Wisconsin, Us

Indianapolis, Indiana, Us

• Full cycle responsibility in the management of global telecom expenses for clients• Meet with service providers on a regular basis to review aging reports, reconcile accounts, consolidate• Performing complex invoice analysis to identify errors, discrepancies and opportunities for savings including contract rate violations, audit and business rule violations and optimizations.• Reporting and analysis for clients on variances in billing against contractual rates• Administration of contract documentation and cost savings for specific vendors• Overall responsibility for $48 million in annual client spend.

Round Rock, Texas, Us

• Defined TEM process improvement requirements to drive effectiveness and create efficiency within the program• Worked with multiple departments across several regions to clear processes and procedures• Responsible for TEM Services; Delivery to internal and external customers within the U.S. and worldwide • Identified, defined and proposed system improvements based on client business requirements • Operational support to Dell internal and external Telecom Expense Management and Telecom Lifecycle Functions.• Through utilizing TEM platforms, displayed exceptional ability to identify cost savings opportunities and monetary recoveries due to carrier billing errors• Developed and contributed to reporting for financial and Executive Leadership Team members

Palo Alto, Ca, Us

• Audited international and domestic telecom invoices for accuracy and opened disputes with telecom vendors as appropriate. Identified opportunities for cost savings and recovery• Worked internally with multiple business teams and provided vital information to other groups in support of contract negotiations, vendor management/relationships and problem resolution.• Utilized business knowledge and business acumen to drive improvements in Information Technology engagement for major initiatives and ongoing activities.• Actively participated in selected IT projects to ensure that business, function and geographical customers received sufficient and timely communications.

Indianapolis, Indiana, Us

• Monitored client invoices to ensure all were received and loaded; audited for overage, usage trends and service requirements; identified and resolved billing errors and missed SLAs• Provided analysis and rate plan optimizations for client mobile accounts to drive cost saving initiatives• Worked with clients, vendors and internal Implementation teams to ensure smooth transition for clients into life cycle for Telecom Expense

North Attleboro, Ma, Us

• Audited client invoices against CSR, contract and tarrif details from this asset Management Database was created based upon customer needs• Identified cost savings opportunities and measures for future cost avoidances

Round Rock, Texas, Us

• Management of Corporate Wireless Programs, served as Project Manager, Team Lead, training, mentoring and primary contact for team of contractors. • Cost Transformation Project. Corporate wide migration from Sponsorship programs to Corporate Centralized Managed Services. This transition was successful in moving over 13,000 wireless devices into corporate billing; implemented centralization, pooling, and additional cost savings measures • Involved in Vendor Contract Negotiations and Policy Development; directed implementation strategies for successful integration within the Corporate environment• Development of internal financial reporting requirements, allowing departments visibility into monthly and annual spending and awareness of employee usage.

Waltham, Ma, Us

• Vendor Management: Account structures, pricing/ billing/dispute resolution, ordering and scheduling of equipment and services such as frame relay, ISDN and POTS, T1/T3. Monitored vendor commitments.• Developed and implemented processes and procedures for US locations for vendor services and centralization of payments and reporting of expenses • Assessed and developed service and billing requirements for RFI/RFP’s and determined vendor eligibility • Placed and tracked orders for equipment and services including carrier provided lines, circuits and services. Tracked orders through completion to ensure accurate billing and inventory. • Monitored and Reported costs and requirements for Corporate projects relating to Systems and Integration • Audited fixed and variable charges for cost reduction opportunities.

Waltham, Ma, Us

• Vendor Management: Account structures, pricing/ billing/dispute resolution, ordering and scheduling of equipment and services such as frame relay, ISDN and POTS, T1/T3. Monitored vendor commitments.• Developed and implemented processes and procedures for US locations for vendor services and centralization of payments and reporting of expenses • Assessed and developed service and billing requirements for RFI/RFP’s and determined vendor eligibility • Placed and tracked orders for equipment and services including carrier provided lines, circuits and services. Tracked orders through completion to ensure accurate billing and inventory. • Monitored and Reported costs and requirements for Corporate projects relating to Systems and Integration • Audited fixed and variable charges for cost reduction opportunities.

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Certification, Telecommunications Management

Associate In Science, Business Management