Responsible for sales and membership engagement for businesses in the visitor economy sector.Website editor for orange360.com.au: content development, SEO, analytics.Project management of all visitor-facing publications for the Orange, Blayney and Cabonne LocalGovernment Areas.Working with Orange City Council visitor information services team to ensure high quality visitor experience.Working with Orange, Blayney and Cabonne LGA’s on development of regional Destination… Show more Responsible for sales and membership engagement for businesses in the visitor economy sector.Website editor for orange360.com.au: content development, SEO, analytics.Project management of all visitor-facing publications for the Orange, Blayney and Cabonne LocalGovernment Areas.Working with Orange City Council visitor information services team to ensure high quality visitor experience.Working with Orange, Blayney and Cabonne LGA’s on development of regional Destination Marketing Plan.Analysis of visitor data and trends and dissemination of relevant industry insights (including grant fundingopportunities) from Destination NSW and Tourism Australia.Responsible for regional volunteer program – recruitment, engagement and training.PR and marketing support for regional events. Show less

Every organisation, large or small, young or old, has a story to tell. Telling the story with a compelling voice that speaks directly to your clients’ needs is not always easy. My job is to help you find your voice and better connect to your clients.The Next Chapter Communications delivers marketing communications and client engagement support for organisations who are looking to better connect to their clients.

- Coached and worked with partners and lawyers in the delivery of planned marketing, networking, negotiation and pursuit activities.- Management of 2 global energy sector clients as part of a global client management programme.

Freelance marketing communications consultant focused on the education sector. Worked with independent co-ed boarding school, special needs boarding school and state pre-school advising on marketing communications (online and offline) strategy and project support.

Assisted in the development of the strategy behind the Client Experience programme to put client needs at the heart of the business and deliver enhanced client service.Led the development of the national Key Account Management programme including extensive review of the effectiveness of the programme. Implemented a new national approach embedding best practice account management principles throughout the UK business to drive client retention and profitability. Led a team which… Show more Assisted in the development of the strategy behind the Client Experience programme to put client needs at the heart of the business and deliver enhanced client service.Led the development of the national Key Account Management programme including extensive review of the effectiveness of the programme. Implemented a new national approach embedding best practice account management principles throughout the UK business to drive client retention and profitability. Led a team which managed the firm’s participation in a national Client Listening programme covering 500 clients, as well as managing relationship with external research agency. Managed the firm’s participation in annual key target market research. Show less

Successfully established and led a Key Account Management programme for 25 clients of the Real Estate and Construction practice of this global accountancy firm, delivering expert advice and practical client insights to the team, building relationships in the team and within the client organisation, and driving the team to achieve their marketing goals.Managed the participation of the practice in the national Client Satisfaction programme.

Identified new business opportunities within 5 national accounts.Developed strategies for maintaining existing business and maximising representation within the client accounts.Supported the marketing and legal teams’ activities in delivering exceptional client service and retaining existing business, including drafting large-scale panel re-tenders

Responsible for all business development / marketing activities for global M&A / Corporate business unit. 1999 - 2002:o Production and implementation of departmental (M&A) and business sector (investment banks, private equity, funds management) marketing plans and client action plans for priority clientso Support for all aspects of new business development including: undertaking client research, compiling information for pitch documents, producing presentation material and… Show more Responsible for all business development / marketing activities for global M&A / Corporate business unit. 1999 - 2002:o Production and implementation of departmental (M&A) and business sector (investment banks, private equity, funds management) marketing plans and client action plans for priority clientso Support for all aspects of new business development including: undertaking client research, compiling information for pitch documents, producing presentation material and bid/transaction monitoring o Identification of short and medium term improvements and efficiencies in the collation and sharing of marketing information. Responsibility with Marketing Manager for the design and implementation of written and electronic marketing communications initiatives. 1998 -1999: o Development of marketing information/communications systems for network of overseas offices in Asia Pacific) o Design and print production of internal and external client-facing literatureo Assistance with development of Brand Identity Guidelines to support firm re-brand (digital and print). Show less

Production of German and English press releases, website copywriting, preparing market research reports and event and conference production.