At Hydro Ottawa, my focus as a Manager, Systems Programs lies in driving strategic projects to fruition, ensuring they align with our organizational goals. With the help of the PMP® certification, I've honed my expertise in project planning, execution, and stakeholder engagement. The projects we've delivered have consistently met our stringent criteria for scope, risk management, and quality, contributing significantly to our strategic objectives.My role demands a collaborative approach, and alongside my team, we've navigated the complexities of multiple concurrent projects. From front line client engagement to maximizing return on investment, my actions are always aimed at achieving superior business outcomes. My passion for process improvement and problem-solving is evident in the way I lead projects, always with a keen eye on enhancing customer service management within our dynamic environment.