Cheng-Hsun Chen Email & Phone Number

Taiwan

• Develop start-up plans including but not limited to project monitoring and communication plan including tracking of milestones and timelines, risk management and action logs.• Collaborate with other functional groups within the company where necessary to support milestone achievement and to manage study issues and obstacles.• Lead problem solving and resolution efforts in a timely, customer-focused manner.• Certification application document preparation

Taipei City, Taiwan

• Assist foreign customers for medical treatment and consultation (including medical Visa application, answer phones, schedule appointments and organize medical records...etc.)• Assist foreign medical trainees in medical curriculum and training and submit reports on training activities and results• Reception and briefing the hospital for more than 20 foreign medical delegation• Raised 2017 Taiwan Universities Service Overseas (TUSO) winter camp with high satisfaction from participants

New Taipei City, Taiwan

• Issue RMA (Return Material Authorization) for global customers and internal returns team • Effectively track and manage RMAs during the 30 day returns lifecycle: Customer initiates, provide RMA instructions, document receipt of item, product evaluation, issue replacement and/or credits • Resolve all miscellaneous issues stemming from RMA repair, replacement and reimbursement• Analyze and forecast trends for all projected RMAs and inventory by preparing weekly and monthly reports

Master Of Arts (Ma), Marketing, Merit

Activities and Societies: RHUL Japan Society, RHUL Chorus, Royal Holloway Taiwanese Student Association• Brands & Branding • Consumer.

Bachelor Of Science (Bsc), Asia Pacific Studies

Activities and Societies: Formosa Student Union• Culture, Society & Media • Environment & Development • Hospitality & Tourism •.