Jennie Ferguson Email & Phone Number

Birmingham, United Kingdom

Coventry, United Kingdom

• Responsible for successfully delivering a programme of policy management activities focused on key business drivers and the impact of changes in employment law; this involved consultation/negotiation with the business.
• Developed and delivered proposals, costs and board papers on the implications of case law developments regarding holiday pay
• Developed and implemented an easy to understand shared parental leave policy and set up supporting processes.
• Redesigned the absence policy to simplify the process for managing absence issues and remove unnecessary steps whilst ensuring a fair approach
• Introduced a new social media policy that provides sensible, balanced and practical guidance to managers and employees
• Simplified disciplinary and grievance policies and developed managers’ guidelines

Coventry, United Kingdom

• Managed complex employee relations and tribunal casework to resolution, within internal SLAs and ensuring a fair and consistent application of policies and processes.
• Provided support on scoping and managing complex HR projects including restructuring, TUPE and changes to ways of working.
• Supported the early set up of a satellite Customer Care site in Coventry, to mitigate risks associated with the permanent relocation of 1500 employees to a new head office
• Carried out mediation between employees to resolve issues informally
• Designed and delivered absence, disciplinary and grievance training for line managers
• Designed and introduced a bonus scheme for frontline customer care staff

Coventry, United Kingdom

• In addition to the above, specific projects included:-
• Introduced an alcohol and drugs policy, guidelines and testing arrangements across the company, consulted with trade unions on policy design and developed Executive Committee proposals
• Merged Severn Trent Plc and Severn Trent Water policies
• Reviewed and rewrote the group-wide Code of Conduct
• Negotiated and introduced changes to the company sick pay scheme

Birmingham, United Kingdom

• Managed a group-wide flexible benefits scheme for up to 8,000 employees, achieving significant savings by reducing spend by 50% over 2 years
• Project managed salary and bonus processes, aligning them more closely to annual performance reviews
• Carried out Hay job evaluation, up to senior manager level
• Provided generalist HR support to managers and employees in specialist Plc functions, ST Property and ST International, including recruitment up to and including middle management
• Organised European Consultative Council meetings for the Severn Trent group and worked with employee representatives to review the council’s structure

Edinburgh, United Kingdom

• Generalist consultancy role aligned to corporate functions. Work undertaken includes:
• Advised managers on attendance, conduct and performance issues
• Worked with managers to agree upon and implement staff consultation processes
• Worked with external consultants to introduce Lean systems to the HR function; carried out process mapping, redesign and presentations to employees and managers

Edinburgh, United Kingdom

• Provided specialist advice on compensation and benefits issues, such as salary and bonus reviews and interpretation of remuneration policies and procedures. Work undertaken includes:
• Conducted an equal pay review for the company, by analysing salaries of 9,000 staff and investigated the effects of pay processes and practices on the equal pay gap
• Designed, organised and ran corporate salary and bonus planning training events across the UK
• Worked as part of a cross-divisional team to design and implement changes involved in a corporate wide move from a narrow graded pay structure to one with broad bands and job families

Nottingham, United Kingdom

Six-month graduate volunteer placement. Including advertising, interviewing, selecting and training volunteers for a variety of campaign activities.

Msc Human Resource Management, Human Resources Management/Personnel Administration, General, Pass

Ba Honours Geography, Geography, 2:1