• Establish and implement departmental policies, goals, objectives, and procedures, conferring with Management Committee, and staff members as necessary.• Manage staff, preparing work schedules and assigning specific duties.• Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.• Oversee activities directly related to making products or providing services.• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.• Develop and interpret organizational goals, policies, and procedures.• Purchase necessary equipment.• Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.• Stay abreast of advances in technology.

• Develop and manage work breakdown structure (WBS) of IT and development projects.• Manage project execution to ensure adherence to budget, schedule, and scope.• Prepare project status reports by collecting, analyzing, and summarizing information and trends.• Assign duties, responsibilities, and spans of authority to project personnel.• Direct or coordinate activities of project personnel.• Establish and execute a project communication plan.• Identify need for initial or supplemental project resources.• Monitor or track project milestones and deliverables.• Negotiate with project stakeholders or suppliers to obtain resources or materials.• Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods.• Confer with project personnel to identify and resolve problems.• Submit project deliverables, ensuring adherence to quality standards.• Monitor the performance of project team members, providing and documenting performance feedback.

• Responsible for completing Member On-boarding process• Act as client's SPOC (Single Point-of-Contact) from start to end of the on-boarding project• Oversees project deliverables and ensuring that the project is implemented following Project Management methodology• Define project scope and deliverables, consistently adhering to the project contract to meet business needs of the client• Maintains communication within internal and external stakeholders to see to it that the whole project team is aligned with the objectives and targets• *Also do project management for Analytics Consulting Services Department of the company as well as managing some major events of the organization i.e., 5th Credit Risk Forum (November 2016) and 6th Credit Risk Forum (May 2017)

Introduced the following process between the company and its clients:- Ticketing System- Incident Management- Request Fulfillment Management- Change Management (Service Transition Process)

Handled maintenance projects:- ICT Servers and Data Center Equipment Management- ICT Network Devices Management- ICT Storage Area Network Management- End Point Security Solution- Data Protection Solution- Production Support for Delphi and .Net System Framework

- Liaison Officer between the company and the client- Produced accomplishment reports on a monthly and quarterly basis to the client and to the stakeholders

Team Lead Nurse serving all clients of Anthem Solutions from 7th to 10th floor