Jennie Rooke
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Jennie Rooke Email & Phone Number

Head of Customer Experience Strategy at LNER at London North Eastern Railway
Location: Prudhoe, England, United Kingdom 11 work roles 1 school
1 work email found @lner.co.uk LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email j****@lner.co.uk
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Current company
London North Eastern Railway
Role
Head of Customer Experience Strategy at LNER
Location
Prudhoe, England, United Kingdom
Company size
569 employees

Who is Jennie Rooke? Overview

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Quick answer

Jennie Rooke is listed as Head of Customer Experience Strategy at LNER at London North Eastern Railway, a company with 569 employees, based in Prudhoe, England, United Kingdom. AeroLeads shows a work email signal at lner.co.uk and a matched LinkedIn profile for Jennie Rooke.

Jennie Rooke previously worked as Head of Customer Experience Strategy at London North Eastern Railway and Customer Experience Strategy Manager at London North Eastern Railway. Jennie Rooke holds Post Graduate Diploma In Human Resource Management from Kingston University.

Company email context

Email format at London North Eastern Railway

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{first}.{last}@lner.co.uk
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AeroLeads found 1 current-domain work email signal for Jennie Rooke. Compare company email patterns before reaching out.

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Profile bio

About Jennie Rooke

Jennie Rooke is a Head of Customer Experience Strategy at LNER at London North Eastern Railway. She possess expertise in credit cards, stakeholder management, call centers, contact centers, customer service and 13 more skills. She is proficient in Intermediate Italian.

Listed skills include Credit Cards, Stakeholder Management, Call Centers, Contact Centers, and 14 others.

Current workplace

Jennie Rooke's current company

Company context helps verify the profile and gives searchers a useful next step.

London North Eastern Railway
London North Eastern Railway
Head of Customer Experience Strategy at LNER
york, united kingdom
Website
lner.co.uk
Employees
569
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Company profile
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11 roles

Jennie Rooke work experience

A career timeline built from the work history available for this profile.

Change Manager, Customer Experience Strategy & Planning

Sage

Newcastle Upon Tyne, United Kingdom

Aug 2014 - Dec 2015

Senior Outsource Service Manager

Barclaycard

Teesside

Accountable for delivery of key service, quality and operational goals across Barclaycards front line voice and back office outsourced operations (800 FTE, 2 Suppliers)

Jan 2010 - Oct 2013

Operational Transition Manager

Barclaycard

Teesside

A lead role as 'Senior Business User' for a major contact centre off-shoring programme. Specific accountability for people-related project workstreams e.g. training and recruitment approaches

May 2006 - Jan 2010

Operations Delivery Manager - Offshore

Barclaycard

Teesside

Responsible for delivery of service and quality measures for Barclaycards back-office outsourced operation

Mar 2004 - May 2006

Contact Centre Manager

Barclaycard

Teesside

One of a small team ensuring delivery of sales and service goals in Barclaycards Teesside centre. Specifically accountable for c. 200FTE

Nov 2003 - Aug 2004

Change Programme Manager

British Airways

Newcastle Upon Tyne, United Kingdom

  • Accountable for the strategic development of the British Airways multi-site contact centre operation.Specifically:
  • Created and maintained the Business Programme Plan across 5 UK and10 international centres
  • Worked cross-functionally to develop a view of key business initiatives to enable forward planning
  • Enabled delivery of corporate objectives through creative use of resources and prioritisation
  • Acted as a catalyst for process improvement and for change – driving challenge and debate.
Jan 2000 - Sep 2002

Various Contact Centre Management Roles

British Airways

London Heathrow

Having joined the airline as a Telephone Sales Agent I performed most key functions in the contact centre organisation - including team management, planning & forecasting, recruitment & selection and training roles.

Sep 1984 - Jan 2000
Team & coworkers

Colleagues at London North Eastern Railway

Other employees you can reach at lner.co.uk. View company contacts for 569 employees →

RE Rio Elam Rio Elam Colleague at London North Eastern Railway Newcastle Upon Tyne, England, United Kingdom, United Kingdom View → LJ Louie Johnston Louie Johnston Colleague at London North Eastern Railway Sheffield, England, United Kingdom, United Kingdom View → SG Steffi Gillies Steffi Gillies Colleague at London North Eastern Railway City Of Kingston Upon Hull, England, United Kingdom, United Kingdom View → SP Suhayb Patel - Aciro - Cmgr Mcmi Suhayb Patel - Aciro - Cmgr Mcmi Colleague at London North Eastern Railway Ilford, England, United Kingdom, United Kingdom View → PA Parija A. Parija A. Colleague at London North Eastern Railway York, England, United Kingdom, United Kingdom View → FT Faith Townsend Faith Townsend Colleague at London North Eastern Railway Doncaster, England, United Kingdom, United Kingdom View → AW Andrew Wilson Andrew Wilson Colleague at London North Eastern Railway Kirton, England, United Kingdom, United Kingdom View → MS Mark Stevenson Mark Stevenson Colleague at London North Eastern Railway United Kingdom, United Kingdom View → MB Mathew Barratt Mathew Barratt Colleague at London North Eastern Railway Doncaster, England, United Kingdom, United Kingdom View → AL Amy Louise Mills Amy Louise Mills Colleague at London North Eastern Railway Newcastle Upon Tyne, England, United Kingdom, United Kingdom View →
1 education record

Jennie Rooke education

FAQ

Frequently asked questions about Jennie Rooke

Quick answers generated from the profile data available on this page.

What company does Jennie Rooke work for?

Jennie Rooke works for London North Eastern Railway.

What is Jennie Rooke's role at London North Eastern Railway?

Jennie Rooke is listed as Head of Customer Experience Strategy at LNER at London North Eastern Railway.

What is Jennie Rooke's email address?

AeroLeads has found 1 work email signal at @lner.co.uk for Jennie Rooke at London North Eastern Railway.

Where is Jennie Rooke based?

Jennie Rooke is based in Prudhoe, England, United Kingdom while working with London North Eastern Railway.

What companies has Jennie Rooke worked for?

Jennie Rooke has worked for London North Eastern Railway, Virgin Trains East Coast, Sage, Barclaycard, and British Airways.

Who are Jennie Rooke's colleagues at London North Eastern Railway?

Jennie Rooke's colleagues at London North Eastern Railway include Rio Elam, Louie Johnston, Steffi Gillies, Suhayb Patel - Aciro - Cmgr Mcmi, and Parija A..

How can I contact Jennie Rooke?

You can use AeroLeads to view verified contact signals for Jennie Rooke at London North Eastern Railway, including work email, phone, and LinkedIn data when available.

What schools did Jennie Rooke attend?

Jennie Rooke holds Post Graduate Diploma In Human Resource Management from Kingston University.

What skills is Jennie Rooke known for?

Jennie Rooke is listed with skills including Credit Cards, Stakeholder Management, Call Centers, Contact Centers, Customer Service, Customer Experience, Service Management, and Relationship Management.

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