Chosen as a delegate representing Hancock County at the Indiana Democrat State Convention.Participated in forum sessions to create a Women’s Caucus and the Rules & Regulations voting.

Work with a Team of people who are dedicated to communicating information about the Hancock County Democrat Party. Utilize social media platforms and the Mobilize application platform of the state party.

Sworn Minority Party Polling Judge to oversee the submission of ballots by voters during General and Primary Elections.Respond to questions or concerns from the voters at the polling site.Sign-off with the Majority Party Inspector that machine tabulations and polling books.Deliver with the Inspector the election materials to the Hancock County Election Board after polls have closed.

Registration of patients for the Covid-19 vaccines. Screening of patients prior to administration of the vaccines and post-shot.Validating data provided to the Board of Health.

Bell Techlogix is a US based information technology managed services and solutions company focused on global and mid-market enterprises, as well as, educational institutions. Bell Techlogix offers a cost effective portfolio of services for End User Computing, Enterprise Mobility Management, and Infrastructure Management.

A member of a global Mobilization Team that designs, implements, delivers, and transforms services providing a successful outcome for the Client. Mobilization is the activity where services are transitioned from either the Client to Accenture or the incumbent Supplier to Accenture.Lead Mobilization Manager to perform a reverse transition of legacy voice services for a global company that provides ideas, products, and services to positively impact the health and well-being of people around the World.This project spanned multiple Suppliers following a complex schedule to implement hardware and software that required collaboration and timely project management. This project completed on-time and within budget - and is considered a success for Accenture.Performed Due Diligence activity in preparation for a global implementation of complete services for a major Hotel brand.Part of the Cross Functional Team managing a successful Go-Live launch of services for a major Hotel Brand - currently participating in Hypercare/Ticket Audit.

Leads and manages transition activity utilizing the Capgemini methodology to accomplish SIAM service integration programs for new and established clients. Travel overseas as required by the team and client.Global Transition Team member with agility to provide support to the Capgemini Pursuit Teams and the RFP response.Transition Manager assigned to the State of Georgia Service Integration program with a successful Go-Live in August 2015.Transition Manager – Workplace Services Leader assigned to the Monsanto global program – led successful Go-Live in July 2016.Collaboration with multiple suppliers as part of an Ecosystem Service Integration program(s), by incorporating AT&T and IBM Services into RUN.Manages the Governance process for Readiness Go-Live activity and reporting to the client.Transition On boarding for the internal teams to the client environment – background checks, application access, and managing integrated processes.Leader and participator in weekly Steering Committee Meetings with the client(s), to discuss RAIDE Log status, Operational Readiness, and project plan activity.

Manage the Americas Ecosystem Service Management Integration Center and the Security Operations Center of a global outsourcing contract providing oversight for several major suppliers using the ITSM tool. Travel to United Kingdom and Poland as required by the Ecosystem.Acknowledged Service Integration Manager to the Ecosystem partners – BT Federal, Capgemini AMAS, Computacenter, and HP – providing direction and support.Provided support to CG United Kingdom during contract negotiation and Due Diligence phases prior to signing.Represents the Americas in client meetings and internal CG meetings.Budget oversight to Capgemini North America – IS and Capgemini Government Solutions.Line Manager Responsibilities for all Service Management Integration Center and Security Operations Center employees – reviews and mentorship.Mediation for Supplier contractual issues within the Ecosystem.Single Point of Contact for global audit activity – partnership with CGUK.Interaction with the Capgemini Poland Service Desk – escalation of customer issues and problem resolution using the ITSM Tool.Mediator to third-party suppliers – outside of the Ecosystem who impact service performance.Proactive Service Improvement concepts to the client and internal CGUK.

Manage a global outsourcing contract for Eli Lilly, Inc. through a defined contract supporting the internal intranet and external collaborative partners. Manage a 24 x 7 global operations team and problem resolution team through established service level agreements and key process indicators. Reports to Capgemini Vice Presidents in the US and UK.Manage the global operations team supporting the internal intranet for Eli Lilly using the Microsoft SharePoint product, Workflow and K2 Black Pearl.Manage the global team supporting the Microsoft .NET product to launch web hosting for Eli Lilly external collaboration partners.Budget responsibilities for the services provided through an ICA (intercompany agreement) – meeting margin requirements every month for two years.Consistently meet or exceeded SLA/KPI contractual obligations to the account for three consecutive years.Review and approve process and service improvements to support the client’s growth. Achieving alignment with business leaders and company strategy.Resonsible for the review of key processes covering standardized documentation, training and implementation.Implemented intra-company collaboration platforms allowing regional and satellite offices and job trailer personnel to work with headquarters associates more effectively.Recognized for two annual service audits achieving 98% of goals and service expectations.Achieve budgetary margin goals for service line budget (four million).Travel to India and Poland to meet and collaborate with offshore teams.

Support global IT contract portfolio for this $7 billion media and entertainment service and digital systems company with locations in 30 countries. Accountability for the overall strategy of relationships with established vendors and moving the contracts of acquisitions to corporate accounts. Report to the Vice President of Global Services.Facilitate the relationship between the IT organizations and the vendor – addressing issues, concerns by building consensus.Created a communication environment using Microsoft SharePoint - a document management system to expedite the analysis of the global contracts.Communicate extensively with the members of the IBM-BTO teams from a global perspective.Extensively communicate in a face-to-face dialogue with all aspects of the Thomson IT and the Business partners. Building relationships – sharing information of the Thomson requirements (business and IT).A point of contact for global vendor relationships – Service Level Agreements, Statements of Work, and contractual support negotiations.Resolve 90% of issues without escalation using contract review and meetings with internal customers.Evaluate current contracts seeking continuous methods to leverage costs and process improvement to the business. Process rolling the contracts of new Thomson acquisitions to the Thomson global agreements.Travel to offsite international teams in France and national teams in California and Georgia.

Oversee the IT infrastructure delivery contract with IBM-BTO to support the global Help Desk needs of the internal IT organization. Managed a team of multi-tiered professionals in three locations. Reported to the Director of IT Infrastructure.Oversee the global delivery activities associated with the IBM Horizons outsourcing agreements to follow documented contractual service level agreement parameters.Single point of communication for Infrastructure activities to the business and IT.Daily operational activities help desk, desktop support, training, break/fix, and client care. Contract negotiations for delivery activities – holding vendor to expectations and Statement of Work activities.Achieved a total audit of the Data Center facilities in the areas of space, power, UPS, and system placement. Disaster Recovery Communications spokesperson – handle all communication with testing and implementation.Oversee Thomson Help Desk responses and address all client issues regarding infrastructure delivery functions. Teamed with the Thomson HES IT organization – providing support for the disaster recovery AS400 equipment located in the Indianapolis Data Center.Achieved 98% measurable results for the Thomson financial audits with Ernst & Young – validating processes and procedures for SOX.Operating budget responsibility for $3,000,000. – meeting all budgetary goals during the last five years. Forecasting within 10% of expected goals.Managed the day to day service delivery to the Thomson environment, this included the Data Center Operations and the IBM Help Desk. Managed the relationship with IBM - Infrastructure Delivery Outsource. Managed the relationship between IBM, Capgemini (application outsourcing), and France Telecom (telecom) to resolve operational issues.

Lead on-site consultant responsible for the management of a team of consultants ranging from 10 – 20 professionals.Provided mainframe, client server, and process consulting to a multi-million dollar account. Responsibilities included application design, development and implementation, staff management, account management and application support. Managed the corporate order management systems – including enhancement requests, and timelines for software enhancements.Managed the human resources responsibilities for 15 contract programmers and two Thomson project leaders.Met project and actual budget goals each year.Performed as the communications liaison for order management department to business customers.Provided monthly customer satisfaction data to management and team – met with business customers to review any value add opportunities.Reviewed and implemented the Organizational Change Management responsibilities for Order Management SAP project.Achieved coordination of SAP Training and documentation for the Americas SAP project.Liaison for Order Management SAP project with the parent company in France.Developed the company’s first Global In transit Tracking System which provided the visibility to inbound shipments of products and materials. This allowed the business to improve customer promises and reduce the manufacturing cycle times.