Jennie V. Email & Phone Number

Lead a campuswide task force in analyzing issues and opportunities with course materials sales and distribution, resulting in selection of a vendor in fall 2020. Manage book adoption cycles, assist and train faculty, staff, and students in using the bookstore. Interface with publisher representatives, Financial Aid, Advising, and other stakeholders to maximize campus satisfaction and choice.

Des Moines, Iowa Area

• Provide research consultation/conduct research interviews via web, text, chat, and email • Serve as first contact to determine copyright permissions issues and assist faculty in using CC Rightfind license. • Create and manage library budget • Create and revise video information literacy content and facilitate group instruction sessions • Inaugurated and lead a task force focused on increasing the use and creation of open educational resources • Make data driven decisions regarding licensed content • Member of the team researching, writing, and editing the Higher Learning Commission Assurance Argument. • Part of the team gathering research and writing the college strategic plan, including one on work copyediting and proofreading work with external consultant from Greenwood/Asher & Associates.

• Provide research consultation/conduct research interviews with faculty, students, residents, interns, and providers via web, text, chat, and email • Facilitated reduction in footprint of the physical Levitt Medical Library space and drawdown of the physical collections

Greater Chicago Area

As a PRN independent contractor, I recorded narration for a library of interactive online K-12 literacy lessons. Edited and made recommendations for edits on scripts and learning materials.

Provided consultation to faculty and students; collection management, ordered and cataloged all physical materials; budgeting;reporting to state and professional agencies; supervised three paraprofessional staff members; created and revised information literacy content; revised and maintained website; outreach to the region via social media and other activities; served on the college Curriculum and Academic Affairs Council, Educational Effectiveness Committee; and chaired our Common Read planning committee.

Provided chat based library patron assistance on nights, weekends, and as substitute to patrons of 83 libraries and library consortia worldwide, using the libraryh3lp chat platform.

Engaged a cohort of students working toward self-directed competency-based Bachelor’s degrees, by phone, Skype, email and social media. • Guided students in planning a program path, setting and maintain pace, and developing a support network. • Directed students to resources and tools within and outside the CfA community, to develop and leverage their personal networks. • Kept records of all student communication and student progress in the internal management system. • Encouraged and assisted students to use social media to form study groups and develop support networks. • Collaborated with other learning coaches to communicate student progress, develop, document and share best practices.

Collaborated with vendor and stakeholders to define policies, identify and harvest content, manage outreach to potential contributors and users, and market the online institutional repository.• Launched and maintained Walden’s institutional repository, ScholarWorks in under a year, seeing triple the download activity in its first month than is considered the norm for new repository sites.• Partnered with launch and advisory committees, as well as Counsel, drafted all user and contributor policies, processes and quality guidelines, acting as first line of defense copyright expert for stakeholders.• With staff, created training and instruction materials on copyright, author rights and submission process for those contributing to ScholarWorks, using LibGuides, Snagit, Audacity, Google Apps, and Wordpress.

Minneapolis, Mn

Led a professional staff of 18 in providing learner and curriculum support to Walden’s adult learner population. During my tenure, the library:• Revised all job descriptions, work group processes, missions and expectations, resulting in increased collaboration between staff and more efficient use of limited staff time.• Oversaw, with IT Manager, the migration of the library site to a new platform, with a high level of success and satisfaction. Over the next two years, every student-facing center migrated to the same system.• Lead by the Information Literacy Manager, developed a six module instructional design course for staff who created student-facing instructional materials. Over the course of the summer of 2014, all staff successfully completed training and instructional collateral were revised based on the new standards.

Launched online services and site, providing support to professional staff at 70 Kaplan-owned campuses and to learners by managing licensed resources, designing and evaluating instruction and research systems and services.• Closed a long-standing relationship by which library services were outsourced, bringing budget, services and licensed resources in-house in under a year, realizing cost saving of nearly 50% and significant increase in reported user satisfaction.• Led the migration of seven Kaplan campus learning centers across the US into one shared management system/catalog, enabling better resource sharing.• Initiated chat-based reference, for the first time using staff from the physical campus centers as a way to extend service hours and expand staff skills. Resulted in over 90% reported satisfaction with the service.• Mentored and served as resource for professional and paraprofessional staff at over 70 regionally and nationally accredited Kaplan-owned campuses and schools, encouraging sharing of best practices. Significantly increased participation by the staff in state and regional professional associations in 2010.• Piloted a book delivery program as a means of passive collection development for the smaller and less-sourced learning centers in the system.

Planned, designed and resourced three online library portals for students. Designed services, brokered vendor licenses, and selected staff and resources for branded online libraries; hired, assessed and mentored 8 full time professional staff.• Created Career Education’s first-ever library collection, brokering all vendor licenses and selecting materials.• Hired all initial staff, developed job descriptions, job aids, assessment measures and professional development requirements for the staff, most of which are still in use today.• In collaboration with lead faculty, course development staff, vendors and other stakeholders, created and maintained subject specific collections of content and instructional material, embedded in courses, resulting in a 30% increase each year in resource integration with the classroom microsites. • Managed the migration of three online library sites to a new platform and a new federated search system, with no down time and no loss of content.• Initiated the library’s first chat reference service, creating schedules and processes, staff training and success measures. Within three months of the service launch, chat service incidents grew 300% and more than 75% of service tickets were opened using chat rather than phone or email.

Master Of Arts, Library And Information Science

Master Of Science (M.S.), Child Development

Master Of Arts, English

Bachelor Of Science (Bs), Child Development