Jennie Wippermann work email
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An Operations and Customer Service Leader with a passion for developing high-performing teams and delivering an exceptional customer experience. Extensive leadership experience in diverse industries. Proven results in customer-focused, process driven, and highly technical fields. Expertise in:•Multi-Site Management •Collaboration and Negotiation
Lumen Technologies (Formerly Centurylink And Qwest)
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Sr. Manager, Network Operations CenterLumen Technologies (Formerly Centurylink And Qwest) 2013 - PresentGreater Minneapolis-St. Paul AreaManage the 24x7x365 Network Operations Centers responsible for Infrastructure Repair activities and Network Reliability for the company’s Metro Ethernet, and Broadband data networks. My team supports 100,000+ network elements.• Drive continual operational efficiencies to meet challenges of ongoing expense pressure while improving network reliability.
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Manager, Network Operations For Data Network InfrastructureLumen Technologies (Formerly Centurylink And Qwest) 2010 - 2013Greater Minneapolis-St. Paul AreaManaged the NOC responsible for Network Repair, Network Augmentation, and Customer Provisioning activities for the regional data networks. • Managed two of the company’s fastest growing networks with annual growth rates of 13% and 55%, while growing corresponding headcount by 0% and 10%. This is attributed to improvements in process, automation, tools, workload management, and scheduling. • Led project to restructure the Data Infrastructure team by function to create a consistent support model in our post-merger organization.
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Manager, Network Operations Customer RepairLumen Technologies (Formerly Centurylink And Qwest) 2000 - 2010Greater Minneapolis-St. Paul AreaManaged various customer support NOCs in multiple locations responsible for customer repair activity for Regional, National, and International Data Networks. • While managing IP NOC, cross-functionalized support across sites, which improved phone service level by 35 percentage points and decreased Mean-time-to-Resolve by 1.5 hours.• Managed vendor relationship with firm outsourced for proactive customer notification. Vendor consistently exceeded established objectives. -
SupervisorLumen Technologies (Formerly Centurylink And Qwest) 1998 - 2000Greater Minneapolis-St. Paul AreaLed a team of Technicians responsible for troubleshooting and repairing customers’ data circuits.• Promoted to Manager position within 3 years.
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Team LeaderPrudential Financial 1994 - 1998Plymouth, Mn -
Supervisor Of Borrower Services RepresentativesPrudential Home Mortgage 1991 - 1994Greater Minneapolis-St. Paul Area
Jennie Wippermann Education Details
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Business -
Finance, General
Frequently Asked Questions about Jennie Wippermann
What company does Jennie Wippermann work for?
Jennie Wippermann works for Lumen Technologies (Formerly Centurylink And Qwest)
What is Jennie Wippermann's role at the current company?
Jennie Wippermann's current role is Senior Manager, Network Operations Center at Lumen Technologies.
What is Jennie Wippermann's email address?
Jennie Wippermann's email address is je****@****men.com
What is Jennie Wippermann's direct phone number?
Jennie Wippermann's direct phone number is +161243*****
What schools did Jennie Wippermann attend?
Jennie Wippermann attended University Of St. Thomas, University Of Wisconsin-La Crosse.
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