Jennifa Uddin Email & Phone Number

Toronto, Ontario, Canada

The Knowledge Academy is the world's largest and most established provider of training courses globally, with extensive experience of providing quality-infused learning solutions, with the capability to deliver over 30,000 courses, in 1000+ locations, across 190 countries. As market leaders, The Knowledge Academy has successfully trained over 1 million delegates, demonstarting premium quality to all of our aspiring learners. The institution is accreddited, through Axelos, Microsoft, The Open Group, and APMG, guaranteeing our delegates enhance their knowledge to succeed in their profession. We invest in each individual delegates that attend our courses, helping to develop long-lasting relationships with clients, and preparing them to be responsive contributors to the ever-demanding digital age.Responsibilities of the Account Manager:- Building and maintaining strong relationships with existing clients- Act as the main point of contact for client inquiries and concerns, understanding client's training and certification needs and tailor services accordingly- Sales and Business development through identifying and pursuing new business opportunities- Develop and execute sales strategies to achieve targets- Manage a portfolio of client accounts, ensuring customer satisfaction and retention- Handle contract negotiations and renewals- Work closesly with marketing team to develop promotional materials and campaigns- Coordinate with the training delivery team to ensure quality and timely delivery of services- Track and report sales metrics, client interactions, and account performance- Use data to forecast trends and plan for future sales activities- Assist clients with course registrations, payment processes, and other administrative tasks

Toronto, Ontario, Canada

As a store manager at Obsessions Fashion, a beloved family owned boutique with over 30 years of history, I am passionate about delivering exceptional customer experiences and leading a dedicated team in the ever-evolving world of fashion retail. My role encompasses managing store operations, overseeing merchandising and inventory, and devoping sales strategies that drive our boutique's growth and success.Customer Service:-Ensuring a high level of customer satisfaction.-Resolving customer complaints and issues.-Implementing and maintaining excellent customer service standards.Sales and Marketing:-Setting sales targets and goals for the store.-Implementing sales strategies to achieve targets.-Planning and executing marketing initiatives to attract customers.Inventory Management:-Monitoring and managing inventory levels.Visual Merchandising:-Ensuring that the store layout and displays are visually appealing.-Implementing merchandising strategies to boost sales.-Managing product placement and promotional displays.Reporting:-Generating and analyzing reports on sales, inventory, and other key performance indicators.-Providing regular updates to higher management on store performance.Community Engagement:-Building and maintaining positive relationships with the local community.