Jennifer Kwon Email & Phone Number

Irvine, California, United States

- Researching and communicating with local partners for collaboration opportunities, such as customer programs, loyalty perks, and in-studio events- Fostered strong client relationships through active engagement, attendance tracking, and purchasing behavior analysis, driving optimal sales and creating a welcoming, community-focused environment- Conducted daily outreach to new leads and followed up with current members for feedback or questions, offering a high-touch, personalized experience- Optimizing the flow of sales with the goal of reducing negative customer feedback by developing a post-signup template that clearly outlines studio policies, the scheduling process, and contract obligations- Crafted persuasive sales scripts, leading to a significant increase in successful client interactions

- Handled design and integration of Stripe payment processor on website, including programming .NET services and controllers to communicate with Stripe’s API to retrieve and preserve information from the customer’s checkout session- Developed responsive client-side React components handling user checkout, redirecting to receipt displaying their purchase information, and preserving data in our backend SQL database- Designed client-facing pricing page and invoice page in accordance to Hasty’s standards and design choices- Created SQL tables and procs to handle retrieving, inserting, updating of customer data and subscription status- Established website design guidelines with team members to maximize visual appeal and user experience- Developed solutions to problems with other engineers in accordance to Agile methodologies, with frequent, open communication to prevent and navigate any clashes in code or architectural design, as well as weekly code discussions to demo each part of current sprint task to ensure all developers were up to standards- Performed source control with Github with implementation of structured code checks and reviews with peers

- Communicated with all parts of recruiting to create a streamlined, high-touch experience for the candidates- Partnered with 4 different recruiters and 10+ hiring managers, averaging 60+ scheduled interviews monthly- Managed stakeholder relationships between recruiters, sourcers, hiring managers, and interviewers- Consistently met KPI goals with Amazon’s 2&5 promise- Assisted in building a resource wiki with guides and references for our team

Irvine, California, United States

Senior Marketing Specialist working in a variety of roles dealing with social media scheduling, public relations coordination and e-commerce management.