Lease Maturity Advisor
Dallas/Fort Worth Area
ACCOMPLISHMENTS:* Mercedes-Benz Financial Services, Remarketing Employee of the Month, February 2018* Mercedes-Benz Financial Services, Remarketing Employee of the Month Runner-Up, May 2017* Credibility Committee, 2017* Fairness Committee, 2017* Great Places to Work Committee, 2018* Emergency Response Committee, 2016-2018* Women's Summit, Liason, 2017-2018* CustomerONE LIVE, Remarketing Department Representative, 2016-2017RESPONSIBILITY:Advise customers about lease end options and contractual responsibilities.Negotiate lease end responsibilities.Close accounts and introduce new contractual opportunities.Provide world-class CustomerONE experience that cultivates long-standing brand commitment.COMMITMENT:LISTEN to our clients, acknowledging what they say and providing empathy.TAKE OWNERSHIP by expressing a desire to assist and instilling confidence that any issue will be resolved.PROVIDE ACCURATE INFORMATION, PROACTIVELY anticipating our clients unspoken needs.FOLLOW THROUGH on commitments made to our clients and establish appropriate next steps.EVERY EXPERIENCE MATTERS.As a company, as a department, as a team and as individuals, we must all come together and realize that every interaction matters to our success.Every meeting. Every phone call. Every challenge. Every follow-up. Every day. Everyone. Together, we create exceptional customer experience.For every customer, internal or external.