Jennifer Ackerman Email & Phone Number

Ensured communication of company goals to staffSet up and monitor office readiness, scheduling of teamTrain, coach, monitor, evaluate and delegate to staff of 7Create and utilize local area marketing planAnalyze various reports and recordsMaintain bank, IRS and other tax authority compliance within the officeClient situation assessment and resolutionIncrease client growth in 2012 by 11%

Over 700 hours of training in personal income tax preparationPersonal client base of about 350 per seasonCustomer service through face to face interviews, telephone and emailMaintain client confidentiality and trustClear timely communication with existing clients and local marketing of services

Greet Customers upon enteringAnswer phones and handle accordinglySorting, filing, verify signatures and proper documentationScheduling client appointments and handling client walk-in flowVarious Restaurants Summers 2005-2011 Waitress, Bartender, Restaurateur Duties included: Serving customers with food and beverages, set up and clean up, ordering, inventory, staffing, training, book keeping, customer service, event planning

Education record

Regents Diploma