Managed a team of health coaches, assigned responsibilities in a highly supportive team-oriented environment.Coordinated day-to-day operations to support behavioral coaching of ≈1400 clients, 85 virtual groups/ week, created operational efficiencies to support growth while delivering a high quality customer experience.Managed the interview and hiring process, training and ongoing staff development.Developed and presented strategic program training content for HMR national trainings.

Established and lead an 8-person team comprised of operational, medical and behavioral staffTrained all team members on best practices for patient outcomes and program financial viabilityLed multi-channel marketing initiatives specializing in provider and patient engagementPlanned and hosted company events including holiday parties, client open houses, and retirement partiesManaged data analytics to support KPIs for marketing, operations and patient carePresented at annual national trainings