Jennifer Anable Email & Phone Number

• Conceptualized a nationwide regulatory anti-fraud compliance dashboard for compliance clients by combining my excel skills with my legal research and legal analysis skills to spearhead the Nationwide Regulatory Compliance program. • Identified regulatory requirements and deadlines for 23 state annual reports, 5 state cover letters, and 48 state anti-fraud plans while gathering business requirements from 30 different compliance clients within the compliance dashboard. • Captured key data points for onboarding new clients by participating in kick off meetings, and check in meetings using a bookings link in my email signature, to build rapport while collecting compliance data regarding business models (Carrier, TPA, MGA, etc.,) and lines of business (auto, property, work comp, etc.,). • Audited data within the compliance dashboard by creating custom client checklists to track unique business model and line of business data collected during meetings and validate data entered into the compliance dashboard. • Drafted and finalized legal documents for 23 state annual reports, 5 state cover letters, and 4 different types of anti-fraud plans to ensure 30 different compliance clients met nationwide regulatory compliance requirements. • Managed regulatory requirements for 30 clients simultaneously, ensuring all deadlines were met and all legal documents were filed according to regulatory requirements. • Conducted legal research using legal platforms including but not limited to the Coalition Against Insurance Fraud site, state department of insurance sites, Westlaw, Findlaw, and Casetext to validate legal requirements, stay updated on regulation changes, and answer client questions daily.

• Deescalated disgruntled compliance client by using active listening, emotional intelligence, and negotiation skills to avoid taking things personal and remain professional while resolving issues to preserve a $8,600 compliance training contract resulting in a referral for a $7,400 compliance training contract and $5,500 compliance training contract. • Mediated disgruntled compliance client with expired contract by leveraging raport with claims manager to communicate contract compliance requirements effectively with VP of claims to effectively soothe client and negotiate contract renewal. • Resolved compliance issues by performing gap analysis with data requested during state department of insurance audits to proprietary software capabilities during a company merge to support launch of technical, and complex reporting functions that satisfy nationwide legal requirements.• Trained a specialized SIU Team on new reporting capabilities IT created in proprietary software by creating and presenting an original PowerPoint to a team of 12 highly trained analysts and managers in addition to creating over 20 pages of reference documents. • Directed IT to avoid creating a new report to meet new regulatory SIU hour reporting requirements by identifying a report that already meets most of the criteria and conducting gap analysis to identify missing functions that need to be added to create a more practical and efficient solution.

Citrus Heights, California

• Provided critical support to the CEO and project managers by resolving critical administrative issues in a deadline driven, fast-paced environment. • Collaborated with customers, project managers, and the CEO to make sure information was communicated effectively. • Resolved escalations by screening incoming calls and emails, serving as the first line of customer and vendor support, escalated critical issues to CEO and project managers. • Ensured the timely resolution of issues and project deliverables by creating process improvements through documentation. • Conducted research, created project reports, developed presentations and created client documentation to enhance knowledge of work completed. • Scheduled meetings, business lunches, and meetings with new and current clients to improve business operations and promote new business coming in• Streamlined office operations, project processes and procedures to ensure productivity enhancement.

• Employed by USCB, Inc as a Clerical assistant. Promoted to a Customer Service Support Specialist role within 3 months, a Claims Specialist within the next 6 months, and promoted to a Claims Adjustor as a temporary employee at UC Davis Hospital in the next 6 months.• Researched return mail by researching all known systems for a new address. Used critical thinking to determine if the address was an old and incorrect address or a new address. • Maintained a filing system of completed return mail and documented the outcome of my address research in an excel spreadsheet. Used the excel spreadsheet to justify company write-offs, show that I was able to collect money, or send the account to bad debt. • Performed soft collection activities by calling patients and insurance companies to gain an understanding of why the payment was denied and whether action can be taken to promote payment. Actively took steps to provide patients or insurance companies with the information needed to approve payment.

• Employed by HealthNet as a temporary contractor to utilize knowledge and critical thinking skills obtained from coursework from Heald Business College to reduce the high amount of PPO claims at the organization. • Filed correspondence from insurance companies by patient name and medical record number.• Researched and pulled hospital files to submit to insurance companies to prove the medical necessity of medical procedures performed to promote payment from the insurance company.