Jennifer Andrews Email and Phone Number

• Provided excellent customer service to shoppers in the store and over the phone• Assisted customers with returns and exchanges• Handled customer complaints while maintaining a professional and positive disposition • Trained and assisted new associates with proper service desk procedures• Worked as a team with other associates to efficiently complete tasks• Restocked returned or unpurchased items to shelves in a timely manner• Maintained a clean and organized work area• Cashiering duties when necessary

• Structured, maintained, and successfully managed a 3-4 person team• Planned and prepared work schedules• Trained and instructed employees in job duties and company policies• Provided employees with guidance in handling difficult problems, and resolving them• Draw in new clients to increase studio sales• Photographed customers and presented portraits to clients while utilizing company software to enhance photos and create stunning packages for purchase• Reported sales, progress, and any concerns to district manager• Was often congratulated as the top portrait salesperson in the district

• Provided top quality customer service while managing a multiline phone system in a high volume commercial and medical gas company • Wrote down and delivered messages for salesman or other associates who were unavailable• Responded to telephone inquiries about placing new orders or the status of outstanding orders• Contacted salesmen or drivers regarding emergency repairs or deliveries• Input orders into computer system and ensure their proper delivery to the accounts payable department and dispatcher• Filed paperwork in an organized and efficient manner • Maintained relationships with many clients to improve customer service experience

• Trained and guided a small team of associates within a busy retail horse equipment business• Provided customer service to clients in the store, over the phone, and online• Responded to customer emails within a timely manner• Maintained storefront marketing in order to increase sales of popular items• Downloaded and processed online product orders from Amazon, Ebay, and company website• Packaged and shipped products to customers• Assist store owners with any additional duties that might increase sales

• Provided customer service to clients over the phone and in person • Scheduled riding lessons• Managed money from clients and assured its safe transport to business owners home• Worked closely with horses to ensure proper health and safety• Groomed and equipped horses prior to riding lessons with clients • Bathed horses after rigorous exercise • Exercised and rode horses who were not actively being used in lessons• Cleaned and maintained horse stalls and barn areas