Jennifer Ann C. Email and Phone Number

• Worked with pharmacy team to lead the implementation of Willow and related build in the Epic Foundation (Model) System, which is the foundational build that all new customers start out with.• Workflow design, development, build, testing, and documenting of functionality in Willow Ambulatory. Collaborate with all teams to ensure the highest level of go-live success.• Lead implementation of bi-directional communication between Epic and McKesson.• Constructed charge tables to properly account for varying transactions.• Developed expertise with build and troubleshooting in Hyperdrive and Hyperspace as well as Clinical Administration and Chronicles. Analyzed pharmacy requirements; designed and implemented innovative solutions.• Initial testing and build of Epic and SIGIS interface.• Created custom ERX records specific to the needs of the pharmacy.• Establish the pharmacy’s NDCs with current prices for accurate billing.• Extensive use of various forms of data entry applications such as Microsoft Excel, Word, and PowerPoint. Also experienced with applications such as Teams and GoToMeeting.• Formulated a new inventory system with improved stock, fulfillment, mobility, accounting, and ordering.

• Install new applications, new components, and upgrade existing applications. Configure application settings and validate configurations performed by Application Analysts.• Analyze dispenses with granular drill down of unreconciled dispenses• Utilize Reporting Workbench to identify dispensing patterns and workflows with needed adjustments• Meet with pharmacy stakeholders to discuss metrics and provide options• Processing and resolving Barcode Maintenance Error messages• Update medication and NDC records with pricing, unit equivalencies and overrides• Define go-live and rollout support schedule. Assist in the coordination of field support activities. Provide go-live and rollout support. Support users on new applications, modules, and functionality.• Oversee analysis of necessary application modifications and work with the appropriate associate or the vendor to coordinate the modification.• Provide advanced application troubleshooting support for the application(s). Resolve critical issues independently as necessary. Forward issues to the correct group for remediation or elevate it to the vendor if required. Review Application Analysts’ resolutions and solutions for accuracy and completeness.• Determine how a new system, upgrade, or new component can best meet the needs of the users.• Analyze business/clinical needs and requirements.• Interpret end user requirements, by fully discussing potential options, and help client move towards optimal solution.• Utilize extensive knowledge of the system to reveal potential issues related to user requests.• Evaluate the operational workflow that is applied to the system.• Create system specifications from user requirements.• Create test plans and test new systems, version upgrades, and any system modifications. Document all outcomes of testing. Review Application Analyst’s test plans & documented outcomes for consistency & thoroughness.• Design database queries & create reports utilizing a report-writing tool.

• Plans, implements and supports clinical software, hardware, operating systems and/or distributed clinical information systems of moderate scope and complexity.• Contributes to estimates of resource needs and scheduling of system upgrades and modifications.• Works on complex initiatives to analyze patient care workflow in various clinical departments, and to develop and define information technology solutions for improved system integration and functionality.• Organizes medical record tools and data. Applies innovation in management of complex scenarios.• Collaborates with key clinical users on complex projects to modify workflow due to new releases and system upgrades.• Plans and develops improvements in functionality and efficiency of clinical applications.• Liaison between vendors and IT leadership.• Contributes to the development of new projects at all levels of scope and complexity.• Performs systems analysis, planning and preparation, coding, testing, implementation and client/vendor coordination.• Designs and conducts user training in clinical information system workflows and processes, hardware and/or operating systems at all levels of complexity. Develops effective tools and aids for systems training.• Troubleshoots escalated issues of moderate complexity and scope with clinical software, hardware, operating systems and/or distributed clinical information systems. Identifies and coordinates service and support as needed between clinical engineering, IT, networks, departments and outside vendors.• Proposes new solutions in regards to workflows, processes, system designs or developments as needed.• Participates in development of complete, concise and comprehensive polices and operation procedures to assist in communicating issues to management staff.• Realigns based upon business and clinical needs. Looks to new opportunities to address customer service challenges.

• Analyzes business information requirements and translates these into logical database designs. Collaborates with physical database designers to develop alternative solutions for meeting complex and conflicting requirements. • Develops data definitions consistent with data management standards and conventions. Participates in model integration and convergence activities.• Develops, tests and implements the organization's physical databases across multiple platforms, technologies and computing environments.• Provides support to Lead in capacity planning, forecasting, and tuning. • Researches and evaluates alternative database solutions and recommends the most efficient and cost-effective solution for the project, ensuring consistency with enterprise direction.• Recommends development of or adoption/incorporation of new methodologies and standards for supporting information management.• Implements, configures and customizes database management and support tools.

• Extensive customer interaction and relationship development at the Director/Key Stakeholder level.• Guides the implementation process through demonstrated expertise of clinical and technical processes. Install and support software.• Projects range in scope from large hospital to small/medium IDN level implementations requiring standardization across multiple product lines.• Clearly communicate, thoroughly document and demonstrate product implementation.• Work with the customer (with focus on large hospital systems to small/medium IDN’s level customers) by gathering customer requirements, defining best practices, design decisions and policy and procedures consulting.• Performs the required tasks to ensure timely Go-Lives and customer satisfaction.• Establish collaborative working relationships with cross-functional project teams.• Facilitate conference calls and customer meetings primarily for large hospital systems and small/medium IDN’s for product implementations.• Manage complex customer teams, gain consensus within teams and deliver concise and consistent communication.• Demonstrate critical thinking, advanced problem solving, ability to aid customers in improving current business/practice operations including standardization across large hospital and IDN level health systems, troubleshooting and system consultation as it relates to pharmacy workflow and best practice considerations.

• Working with cardiology team to lead the implementation/upgrade of Cupid and related build in the Epic Foundation (Model) System, which is the foundational build that all new customers start out with.• Utilizing various forms of data entry applications such as Microsoft Excel, Word, and PowerPoint. Also experienced with applications such as Skype, GoToMeeting and Zoom.• Designing, developing, building, testing, and documenting workflow functionality in Cupid.• Troubleshooting in Hyperspace as well as Text developing expertise with build.• Collaborating with all teams to ensure highest level of go-live success• Initial testing and build of Epic; both unit and integrative.

• Work with pharmacy team to lead the implementation of Willow and related build in the Epic Foundation (Model) System, which is the foundational build that all new customers start out with.• Workflow design, development, build, testing, and documenting of functionality in Willow Ambulatory and Willow Inventory modules.• Collaborate with all teams to ensure highest level of go-live success• Construct charge tables to properly account for varying transactions.• Develop expertise with build and troubleshooting in Hyperspace as well as Clinical Administration and Chronicles.• Analyze pharmacy requirements; design and implement innovative solutions.• Create custom ERX records specific to the needs of the pharmacy.• Formulate a new inventory system with improved stock, fulfillment, mobility, accounting, and ordering.• Establish the pharmacy’s NDCs with current prices for accurate billing.• Build a new kiosk medication dispensing workflow.• Lead implementation of bi-directional communication between Epic and Amerisource Bergen.• Initially test and build of Epic and Change Healthcare interface.• Devise a new process for revenue administration of immunizations.• Enable faxing capabilities of a third-party vendor for functionality currently unavailable in Willow.• Extensive use of various forms of data entry applications such as Microsoft Excel, Word, and PowerPoint. Also experienced with applications such as Skype and GoToMeeting.