Jennifer Hoffman Email & Phone Number

Denver, Co, Us

Denver, Colorado, Us

Denver, Colorado, Us

• Oversaw and lead all Human Resources functions including employment, employee relations, compensation, benefits, recognition and engagement for approximately 2700 employees and 40 + operating independent living; assisted living and memory care communities in 11 states.• Led the implementation and launch of a new HR/Payroll system, Ultipro, that changed the way the company does business taking it to a paperless system and launched an ATS/Performance Management system.• Led the growth strategy by driving the culture and building the company’s reputation. • Developed multiple programs to enhance learning engagement for employees including monthly learning and development programs and programs focused on the customer experience.• Developed a monthly leadership training tool to grow leaders in all areas.• Increased employee survey scores year over year as well as initiated survey action plans and communication tools for each community.• Continually enhanced and created policies and procedures to ensure consistency across communities, reducing risk and streamlining processes.• Coached and trained Executive Directors and Business Office Managers to lead their teams and handle difficult situations.• Conducted MBTI training and review for senior leaders.

• Lead a successful and engaged Human Resources department for a hospitality property with an employee base of approximately 2800.• Scored in the top 10% for Human Resources Departments within MGM Resorts International.• Initiated and lead HR Transformation (changing the way HR does business) including implementing Workday as the new HR application; transitioning vacation plans; training the HR staff to excel in newly defined roles; and restructuring the HR department to better partner with the business.• Member of the Executive Team who establishes and executes the strategic plan and goals for the company.• Partnered with the Executive team to improve employee satisfaction and engagement by identifying and responding to employee concerns and coaching senior leadership and middle management to develop leadership and critical thinking skills.• Created an interactive monthly line level guest service program and an annual campaign to engage line level employees to our guest standards, increase our scores and return customers, and improve culture.• Conducted quarterly management guest service meetings with the President and COO that establishes goals and initiatives for management and drives accountability.• Increased Employee Survey scores from previous years in the Employee Engagement Index; Management Team Index; Diversity and Inclusion Index; and Supervisor Index.• Participated in multiple union contract negotiations, resolving grievances and furthering the property’s relationships with our unions. • Achieved financial objectives by preparing annual budgets, determining capital requests and managing expenditures.

Las Vegas, Nevada, Us

• Led all Human Resources functions for The Signature at MGM Grand including Employee/Labor Relations; Training; Events; Communication; and Compensation.• Member of Signature’s Executive Team which drove strategies and initiatives.• Developed and executed Signature’s Core Values and Mission Statement to all employees.• Created Guest Service Standard programs to ensure our Forbes Four Star was maintained and our Guest Service scores remained one of the highest in the company.• Created new employee appreciation events including Employee of the Month; Fall Festival and Beat the Heat.• Created and maintained the annual budget.• Created a monthly leadership newsletter for all management that provided growth and development.• Created successful union relations and involved in all conflict resolution and employee issues including disciplines, separations, mediation and arbitrations.• Developed new processes and initiatives for the Workers Compensation Program that resulted in fewer claims from previous years.• Developed a Guest Service Training called Engage for line level employees.• Led the Performance Management and Goal Development program for MGM Grand and The Signature.• Initiated two Employee Survey’s with a participation rate of 76% and 75% which was the highest in the company.• Developed programs that resulted in the highest participation rate in the company in the MGM Resorts Foundation Campaign.

Us

• Developed compensation programs and established the compendium for Mandalay Bay employee base of approximately 7,000.• Responsible for hiring and determining external and internal talent.• Created and presented all proposals for changes to wages and staffing for CFO and Corporate approval and ensure wages are fair and equitable.• Created a salary proposal process that was adopted company wide.• Involved in union grievances; ADR’s; Arbitrations.• Conducted investigations and reviewed cases to determine the outcome of each incident.• Developed pro-active employee relation strategies to preserve the company’s status quo labor relations philosophy and anticipate and resolves possible issues before they occur.• Ensured the company’s employee relations policies are in compliance with all federal, state, and local regulations.• Responsible for all employees’ required work licenses and I-9 compliance.• Trained management to assist in creating a positive work environment

Las Vegas, Nv, Us

• Head of the Compensation Department for Bellagio’s employee base of approximately 9,000.• Responsible for the wage and salaries for all employees.• Created and presented all proposals for changes to wages and staffing to the CFO.• Led the project to change our Time and Attendance program by ensuring a smooth system transition and trained management.• Led the annual bonus program and rate negotiations.• Responsible for all reports to maintain property compliance.• Responsible for all employees’ required work licenses and I-9 compliance.• Prepared and communicated all policy updates and changes related to Compensation and Payroll. • Involved in staff reductions.• Worked closely with Employment; Training; Employee Relations; and Employee Services.• Facilitated classes on Pay Rules; Employee File Program; and Cost Control.

• Responsible for the wage and salaries for all employees.• Head of Compensation and Benefits for NYNY Hotel and Casino’s employee base of approximately 3,000.• Worked with departments to create and propose new positions within the authorized budget.• Prepared all reports to maintain property compliance.• Managed the HR Representative, Compensation and Benefits Specialist and front counter functions.• Organized and communicated Benefit events being held on property.• Facilitated Benefits Orientation and enrollment for all eligible employees.• Facilitated New Hire Orientation.

Las Vegas, Nv, Us

Las Vegas, Nv, Us

Las Vegas, Nv, Us

Las Vegas, Nv, Us