Jennifer Arlet Email & Phone Number

Buzzards Bay, Massachusetts, United States

Wareham, Massachusetts, United States

• Reconcile cash and credit card transactions to maintain accurate records.
• Investigate and resolve complaints regarding food quality, service, or accommodations.
• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations for 40+ team members.
• Establish standards for personnel performance and customer service, increasing server attentive scores by 30% and decreasing guests complaints by approx. 40%.

Wareham, Massachusetts, United States

• Managed inventory and controlled labor costs to reach profit goals, decreased overtime labor expense down to 0.
• Coordinated equipment maintenance to meet performance and safety standards, increasing average inspection by approximately 10%.
• Coached staff to elevate performance and achieve productivity, quality, and customer satisfaction standards resulting in ma 30% increase in attentive socres.
• Managed food and supply orders, coordinated shipments, and monitored compliance procedures to align operational standards with performance goals.
• Upheld standards for freshness to enhance food production, product rotation, and meal presentation.
• Oversaw building cleanliness, maintaining a neat and facility free of pests by monitoring team duties and engaging maintenance specialists.

Wareham, Massachusetts, United States

• Supervised hourly and temporary personnel, provided work direction, and reviewed work processes.
• Analyzed productivity reports to manage overall performance.
• Assisted with administering policies and practices in human resources, compliance, safety, and quality assurance.
• Addressed and resolved customer inquiries and complaints to restore satisfaction.
• Managed employee performance through disciplining, coaching, and counseling.
• Performed facility checks to verify cleanliness and client safety.