● Reconcile cash and credit card transactions to maintain accurate records.● Investigate and resolve complaints regarding food quality, service, or accommodations.● Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.● Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.● Effectively managed payroll and timekeeping, and paperwork for new hires and terminations for 40+ team members.● Establish standards for personnel performance and customer service, increasing server attentive scores by 30% and decreasing guests complaints by approx. 40%.● Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.● Order and purchase food, beverages, equipment and supplies.

● Managed inventory and controlled labor costs to reach profit goals, decreased overtime labor expense down to 0.● Coordinated equipment maintenance to meet performance and safety standards, increasing average inspection by approximately 10%.● Coached staff to elevate performance and achieve productivity, quality, and customer satisfaction standards resulting in ma 30% increase in attentive socres.● Managed food and supply orders, coordinated shipments, and monitored compliance procedures to align operational standards with performance goals.● Upheld standards for freshness to enhance food production, product rotation, and meal presentation.● Oversaw building cleanliness, maintaining a neat and facility free of pests by monitoring team duties and engaging maintenance specialists.

● Supervised hourly and temporary personnel, provided work direction, and reviewed work processes.● Analyzed productivity reports to manage overall performance.● Assisted with administering policies and practices in human resources, compliance, safety, and quality assurance.● Addressed and resolved customer inquiries and complaints to restore satisfaction.● Managed employee performance through disciplining, coaching, and counseling.● Performed facility checks to verify cleanliness and client safety.● Tracked labor, sales, and inventory and managed operations to maximize returns.