WHO I AMI use my ability to build strong relationships, leadership skills, and operations experience to maximize growth and customer satisfaction.WHAT I DOI have consistently trained, developed, and coached up to 80+ employees to ensure operational excellence and provide outstanding customer service. As an assistant VP - business consultant at BofA, I trained branch staff members on “warm transfers," used a 30-day post-closing follow-up process, and conducted client reviews to maximize success. As a strategic growth and sales manager, I coach 45 agents on sales techniques, negotiation strategies, and industry best practices. I also monitor metrics to make strategic adjustments.SELECTED ACHIEVEMENTS• Recognized in top 4% of all real estate offices that participate in Cape & Islands MLS with $135M+ in sales and a 17% increase in YOY sales (2021 vs. 2022) within target area, William Raveis Real Estate.• Prospected for business accounts, resulting in 10 new client accounts per month, Bank of America Merchant Services.• Achieved a 9.6+ (out of 10) client satisfaction score according to Medallia surveys.• Increased deposits from $50M to $125M in five years, The Cape Cod Five Cents Savings Bank.• Served as sales champion for 20 stores and recognized in Top 10% of all stores within region, TD Bank.• Recognized for consistently receiving 100% anonymous customer service scores, Eastern Bank.