Jennifer Arnold Email and Phone Number

I work to streamline businesses through advanced marketing techniques and CRM utilization. • Manage, Organize, and Reconstruct client services practices and regulations. • Independently built and now maintain a new Client Resource Manager System (CRM). • Create marketing pieces for company, ie: Professional Business Brochure, Auto Responders, Emails for Follow up Sequences, and snail mail for direct mailers. • Work regularly with Marketing Consultants to create business strategies and to execute marketing tactics. • Efficiently and effectively execute business promotions, as well as, ensuring referral sources make it into the office. • Coach staff on how to work in a fast, fun, and friendly manner. Trained them to work with the new CRM and how to more effectively outreach to clients. • Created documentation that outlines the new CRM system and documentation for new protocol and procedural expectations within the office.

I professionally market Namale, Fiji's #1 Resort & Spa; working daily with a PR team in New York, SEO team in LA, and the managers/staff in Fiji. I created and constantly maintain marketing roadmaps for each team to effectively work toward the same goal, ensuring timely execution of tasks. I work regularly brainstorming press trips, press releases, effective advertisements, packaging deals, specials/promotions, social media, and any/all marketing schematics associated with Namale Resort & Spa.

• Worked daily managing a team of level 1, 2, and 3 employees. • Responsible for condition of store and flow of dayside processes• Wrote and managed schedule of all cashiers, service desk, guest attendants, Food Avenue, cash office, guest service team leaders on a regular weekly basis.• Effectively communicated company needs to team members • In charge of opening and closing store; including responsibility to set/walk perimeter and locking all doors within building• Worked regularly to deescalate/neutralize situations with unhappy guests • Practiced good judgment with all team members and company situations to ensure confidentiality• Worked in/with high risk situations and uses best practice to protect and ensure safety• Balanced safe and ensures all proper documentation • Performed competitively against other Target stores to maintain a green average on diagnostic scores• Modeled leadership and team work amongst team members and peers• Handled all crisis situations/ guest or team member injuries/ complaint• Ensured all ordering of supplies and repair on front end/sales floor equipment• Coached and held team accountable for safeness concerns and/or performance/reliability issues• Took all managerial calls and made quick decisions every day that best met the needs of the store as an LOD (Lead on Duty)