High level human resource responsibilities, including employee relation investigation and resolution.Provide support to HR Associate Partners, Area Managers, and all stakeholders. Perform deep dive into attendance metrics and leave type usages. Create standard work cadence for monitoring and requesting supporting documentation for bereavement paid leave time off. Support Affinity Group leaders in planning, ordering and executing associate group meetings, on site events and in community volunteering events. Support all associates with escalated and emergent employee relations matters.

Assist associates with timekeeping corrections, leave balances, identifying the type of leave that the associate may qualify for and assist in opening a leave of absence case. Perform interviews and sit in on interviews for incidents that occur on site. Deep dive data to identify root problems and offer solutions to resolve. Co-lead workplace Mental Health Affinity group. Assist leadership with Glamazon Affinity Group. Complete standard work activities such as daily scorecards, review and approve associate feedback, perform seek to understand conversations with associates due to low leave balances, workplace incidents, and/or personal matter impacting their performance. Created a process to identify associates reaching low unpaid balances and holding a seek to understand conversation to help prevent them from going negative and avoid termination due to the negative time. Review Bereavement requests, request documentation and verifying accuracy of documentation/information. Associate engagement walks. Resolve associate inquiries electronically through content management system Panorama and in person. Received LIT2 people first recognition for customer obsession.

Maintain and update employee electronic and paper files. Maintain accurate vacancy postings on a variety of media (website, Chamber of Commerce site, Workforce services, etc.) Interview scheduling.Conduct interviews. New employee in processing.Exit interviewing. Benefits administration.Employment verification/background investigations.Enter payroll changes on a bi-weekly basis.I-9 Verification.Manage open enrollment.

Receive new criminal cases to be opened and assigned to appropriate attorney. Receive arrest notifications and probation violation reports to open new probation violation cases. Receive and scan all motions, orders, etc. to be scanned to appropriate cases. Create subpoenas for service. Contact witnesses to confirm trial dates. Schedule pre-trial interviews as needed. Maintain case files and obtain missing discovery before trial.

Answer incoming phone calls. Welcome patients and process paperwork. Order hearing device parts, process repairs. Perform device cleanings. Confirm upcoming appointments and schedule follow up appointments.

Maintained tracking spreadsheet for all budget documents for tracking purposes. Received and processed WAGE Certificate requests for Adult Education Students. Maintained department weekly itinerary.Maintain department monthly and yearly calendar. Created reports and charts as needed for the Deputy Director. Schedule Interviews and other appointments as needed for the Deputy Director and Associate DirectorAnswer the telephone and represented the company in a professional and businesslike manner.Receive and verify time sheets for department and forward to human resources for processing. Created, organized, and set up a digital filing system for adult education program budgets and WAGE Certificate Requests.Maintain digital student recording keeping database. Assist local programs with recording keeping and recording questions and troubleshooting.Run reports for federal and state funding purposes. Verify GED Completion.

Customer Service Associate:Assist consumers with returns and exchangesAct as backup cashierMoney Services – cash checks, process Money Gram requests (sending and receiving), and close out cash tills at the end of the day.Customer Service Supervisor:Maintain break and lunch schedule for all cashiers on shiftProvide change and breakdown large bills as needed to cashiersVerify WIC vouchers and process WIC transactionsResolve escalated customer disputesCoaching associates as needed when performance falls below expectations, attendance matters, or behavior issues arise. Promoted to Customer Service Supervisor after one year of employment.

Dispute Resolution Specialist: Review and process consumer complaints in accordance with BBB policy guidelines; follow up with both partiesReview company records for pattern of complaints and other questionable activity to be reported or trackedPhotograph accredited business owners to be featured on BBB web siteVerify and update database business records to comply with BBB reporting policies; check database audit reportsInvestigator:Investigate possible scams and questionable marketing practices and advertising activity, summarize findings, and add to database where appropriateCoordinate with various regulatory and law enforcement agencies as necessary – utilize agency information and Internet research to track and document business entity/ownership changes, website claims, licensing info, domain name registries, and company historyInformation Services Manager:Manage company web site content, including coordination of press releases and alertsCreate web pages for BBB Accredited Business members as neededResearch and verify company licensingAdvertising Reviews – challenge companies to substantiate or modify advertising to comply with BBB Code of AdvertisingMake contact with BBB Accredited Businesses and update database info as needed for accuracyVerify bankruptcy filings and evaluate reporting of same within BBB guidelines

Marketing and advertisingMaintain record of daily attendanceRecord payments received and make weekly depositsMaintain daily operations within budgetAccurately record meals servedDeveloped pre-school program for instructionMaintain safety standards in accordance with state regulations

Customer Service:Answer incoming consumer callsEnter catalog phone orders and suggest additional products and accessories ordersTrack customer shipmentsResolve consumer complaints regarding damaged deliveries, incorrect product received and more.Revised and updated form lettersReturns Coordinator:Accurately enter consumer returns into AS400 system.Approve returns for refunds or exchanges in accordance with company policyDevelop and maintain training manualOrder and maintain supplies for all departmentsAssist in the development of tracking and notification system in conjunction with UPSTrain new and seasonal associates