- Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction- Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies.- Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints.- Handle the front desk budget and order office supplies as needed- Compile occupancy reports and financial information for the general manager.- Creation of schedules- Management of housekeeping staff