Jennifer Bailey Email & Phone Number

Acheson, Alberta, Canada

Created & managed work order backlogEnsured open work orders met required standard and status was kept up to dateUpdated maintenance records with current service and PM statusEnsured regulatory documentation is currentUpdated component records and maintained accurate component historyUpdated component failure tracking system and prepared information for warranty claimsEnsured resources were in place to perform planned work (parts, labour, shop space, etc.)Monitored compliance to place and reconciled plan vs. actualGenerated weekly and monthly plan compliance statisticsResponsible for developing the weekly maintenance schedule in conjunction with supervisionPrepared job plans and estimates for planned workOrganized resources in advance to ensure efficient execution of planned workOrdered parts for planned and found work as requiredDeveloped job plan templates to streamline budgeting and align job creationProvided direction to Co-op students and aided in their personal developmentMaintained a safe work environment in regard to all maintenance work

Acheson, Alberta, Canada

Liaison between customer, site personnel, distributor and OEM.Failure analysis, data and document collection.Review and compile warranty reports to submit to OEM with daily claim follow up.Open/close service and warranty work orders.WIP management – review, compile and distribute daily and weekly reports to stakeholders.Month end invoicing and accounting.Develop and implement customer and distributor warranty training.Assist reliability with failure analysis, information gathering and participating in component teardowns.Assist parts in sourcing, processing and returning parts and transferring between branches.Collaborate with the parts department to develop site specific parts policies and procedures.Create, update and maintain shared Excel spreadsheets for parts and inventory tracking.Develop and maintain in depth technical knowledge through networking, training and hands on experience.Participated in continuous improvement by analysing customer needs, reviewing multiple failure modes and monitoring known equipment failures. Customer and OEM joint failure analysis thru component teardowns, failure reviews, product and policy training development and implementation. Worked closely with factory support and development teams to identify and resolve component failures.

SAP – Create service notification, sales orders, service orders, requisitions, confirmation codes, invoicing, metrics and closing of jobs Fleet Management – Responsible for ordering, maintaining and up-fitting specifications for all project related fleet vehicles Asset Management – Responsible for all asset management and allocation within my team Company Rebranding – Assist Marketing with the process of rebranding company clothing, vehicles, assets and documentation Data entry, Excel/Word to support the Ops. Manager and maintain field service performance metrics Compile data daily for various company and client reports, forecasts and presentations Manage the service project/manpower schedule. Forecast, book and maintain employee flights, camps, accommodations and other requirements while on various projects around CanadaTravel and assist in onsite administration tasks while on remote projects in the field

Verified inventory locations and quantities while using warehouse inventory software.Prepared purchase orders and manifests.Close and process finished work orders and accurately filed paperwork for finance and shipping orders.Created, updated and maintained shared Excel spreadsheets for parts and inventory tracking.Monitor and maintain accounting documents for both internal and external customers.

Successfully created, reviewed and distributed various reports, audits and compliance reports.Met immediate reliability, accuracy and timeliness needs and expectations while simultaneously addressing longer-term process and policy needs.Created streamlined processes resulting in increased accuracy and higher productivity.Compiled, sorted and verified the accuracy of data before being entered into Kronos, Lawson/Infor and SAP.Located and corrected data entry errors while comparing data with source documents for verification.Manually entered employee hours and job codes in Kronos and SAP for payroll and billing.Reviewed and submitted service warranty claims.

Education record

Sociology