Implemented change by providing strategic goals, project stakeholders, organization teams to correct issue in a timely manner and on/offboarding individuals with the organization. Managed risks by researching, processing, and submitting incident tickets to assist with issues prior to impacting a service for a user or department. Consulted with clients, teams, and/or project teams to provide technical guidance and complex troubleshooting/problem resolution. Ensured the standard methods and procedures are used for efficient and prompt response, analysis, documentation, ongoing management, and reporting. Supported complex and/or comprehensive applications/systems and/or business lines and identified root causes to implement targeted and controlled remediation plans.

Delegated project tasks based on individual strengths, skill sets, and experience levels. Used MS Project to oversee multiple projects across all phases of the project scope. Managed changes to the project scope, schedule, and costs using appropriate verification techniques and performed risk management to minimize project risks. Assisted with the objectives, involved all relevant stakeholders, and ensured technical feasibility. Prepared reports for management regarding project status.

Oversaw multiple concurrent domestic/international projects across all phases of implementation including project planning, scheduling, logistics, invoicing, and field engineering and communicated updates to stakeholders to satisfy client demands and deliver on time and on budget. Managed the field engineering resources on a global scale, scheduled assignments, and handled logistics and international government agency paperwork. Updated expired SOPs, QRCs, and WIs process. Performed training sessions for new hires to ensure they are aware of company policies, software tools, and our processes and procedures.

Oversaw and managed 50 warehouse and office personnel per shift including all administrative, training, and operational. Set clear objectives and training materials for all functions to ensure smooth adoption of a new programs or operational procedures. Supervised all administrative and operation functions evaluated and verified employee performance through the review of completed work assignments and KPIs. Supervised daily Third-Party Logistics Program which included creating a daily pick list and audited physical inventory against the Warehouse Management System.

Supervised 50 warehouse and office personnel in all product packing, planning of truck routes, shipping methods and served as point of contact for customers, determining needs and improving satisfaction and following-up on shipping status and orders. Evaluated operational records and adjusted schedules to improve efficiency. Established and implemented departmental policies, goals, objectives, and procedures and reviewed sales reports and financial statements to reduce costs. Served as point of contact for customers, determining needs and improving satisfaction, and following-up on shipping status and orders.