Jennifer Bartenstein Email & Phone Number

Texas, United States

Dallas/Fort Worth Area

Directed proactive, regulatory compliant Safety, Security and Environmental programs for world’s largest Fixed Based Operator (FBO) chain in industry with 200+ locations. Oversaw over 10,000 flights with ground handling operations month in US, Canada, Caribbean, Europe, and Africa. Led, mentored, and motivated global team of 20+ safety, security, and environmental professionals. Managed $25M in capital expenses, $2M HSSE budget, and Environmental Reserve Fund. • Spearheaded all-encompassing COVID-19 strategy -- maintained safety of 5,000+ team members, customers, and keeping all FBOs operational.• Built highly engaged department, recognized in top 10% of company’s engagement results.• Created risk-based focus visit program for lower performing bases using Human and Organizational Performance as well as Lean Kaizen methodologies resulting in reduction of injuries / aircraft damages.• Embedded Human Factors and Classification System (HFACS) techniques into investigation / risk management procedures producing better understanding of causal and contributing factors and incident trends.• Drove Just Culture throughout organization influencing more resilient workforce.• Directed $25M global CCTV camera project - strengthening security at FBOs.• Initiated industry leading recertification training of ground personnel company-wide driving reduction in aircraft damages.• Established and supervised key sustainability “Signature Renew” Program roadmap to drive Scope 1 and 2 emissions to Net Zero by 2030.• Collaborated with industry leaders and served as active board member of International Standard for Business Aircraft Handling (IS-BAH).• Contributed as leader on National Air Transportation Association’s (NATA) Safety Committee as well as Ground Handling Safety Working Group.• Founding member of Joint Working Group for Electric Propulsion Hazards and Mitigations.

Las Vegas, Nevada Area

Provided strategic leadership - Approved by FAA and reported to CEO as FAR 119 DOS. Managed safety programs including: Safety Management Systems (SMS); Aviation Safety Action Programs (ASAP) for pilots, flight attendants, mechanics, dispatchers, and ground personnel; Fatigue Risk Management Program for pilots and flight attendants; Internal Evaluation Program, Emergency Response Program (Care Team / Family Assistance), and regulatory compliance. • Named lead investigating official for cross department safety investigation committee following NTSB classified accident. • Implemented FAR Part 5 compliant Safety Management System (SMS) company-wide enhancing safety practices across organization.• Drove effort to secure FAA acceptance of SMS program, including demonstration / validation phases.• Implemented SMS training in various levels of depth company-wide.• Embedded just culture throughout company - building ownership within each operational department.• Elected by industry peers as 2018 Vice-Chair and 2019 Chair of the National Air Carrier Association (NACA) Safety and Security Council -- led key forums among like carriers as well as applicable government entities to continuously improve safety across industry. • Created formal safety roundtable. Built environment for operational departments’ directors to collaborate on consistent safety / SMS best practices company-wide.• Assisted in improving data analysis teams from weekly department then monthly cross- department reviews to quarterly reviews with CEO to facilitate risk mitigation strategies. • Led Care Team response to 2017 Harvest Festival shooting; established operations in Las Vegas Family Assistance Center for all major US air carriers to assist with travel needs for affected families.• Activated Emergency Response Program for multiple major hurricanes -- led company in extensive community and employee evacuation and relief efforts for hurricanes Harvey and Maria.

Miramar, Fl

Initiated and implemented the Internal Evaluation Program (IEP) at Spirit Airlines.Conducted numerous incident investigations involving aircraft damage and employee injury.Applied risk assessment, trend, and root cause analysis to all audit findings, investigation results and hazards identified.Accomplished in-depth IEP evaluations which applied to various operation and maintenance programs based on FARs, ATOS, additional regulatory requirements, and company procedural requirements.These audits and evaluations include assessing facilities, equipment, and implementation and effectivity of procedures and result in providing recommendations to appropriate program heads.Managed the Self Audit Program.Resurrected the Safety Database for documentation tracking to include all responses to the FAA, NTSB, OSHA, and IEP items.Led in the preparation of an FAA Regional Air Carrier Evaluation Process (RACEP) audit.Spearheaded the preparation and response to an FAA National Air Carrier Evaluation Process (NACEP) audit.Acted as a Safety Management System (SMS) coordinator.Managed the completion of the FAA SMS Gap Analysis to exit SMS Level 1.Currently managing the completion of the airline’s SMS Implementation Plan to exit SMS Level 2.Created and taught Spirit Airline’s SMS Education Program to senior leadership.Completed technical writing tasks by writing SMS requirements into the SMS Manual, and assisting with documentation requirements into other operation manuals.Created and taught Auditor Training Course.Carried out a number of routine station and initial station opening audits, both domestically and internationally.Attended safety related meetings including Reliability, Continuing Analysis Surveillance System (CASS), and Airport Safety Meetings at Ft. Lauderdale International Airport.Trained as an Emergency Response Go-Team member.

Bachelors Of Aeronautical Science, Flight And Safety

Commercial Multi-Engine and Instrument Pilot Certificates

Associate Of Science - As, Air Traffic Controller

Education record