• Taught Government, U.S. History, and Economics through the State of Florida curriculum • Lead Teacher for the entire Academy and member of the executive committee for the Academy• Department Head for the Social Sciences Department since 2019• National Career Academy Coalition (NCAC) Coordinator – achieved the re-accreditation of Model Academy status for the school• Taught College-level dual enrollment courses – criminal justice, college success, and career planning• Advanced Placement (AP) Instructor and Testing Reader• Academy Special Events Coordinator – planned, coordinated, and executed various school events on an annual basis• Member of the Academy Advisory Board – committee representing community stakeholders to improve and enhance the Academy• Academy Fundraising Coordinator • Varsity Coach – Girls/Boys Bowling (Head Coach), Girls Lacrosse (Assistant Coach), Girls Soccer (Assistant Coach)

• Taught Mathematics, Social Studies, Science, Reading, Writing, Spelling, and English grammar through the State of Florida curriculum• Grade Chair, Fourth Grade• Founded K-Kids service club in 2010 and served as faculty advisor on such projects as school garden, recycling, and various projects with VISTE (Volunteers in Service to the Elderly)• Patrol Advisor 2010-2012• Pasta for Pennies School Coordinator 2011-2012 and 2012-2013

• Resolved challenging Guest situations, demonstrating strong decision-making and follow-through skills with the ability to respond to multiple situations simultaneously• Global Guest Relations Facilitator: Responsibilities included training new Guest Relations Cast Members property-wide on ATS and WDW awareness• Walt Disney World VIP Tour Guide• Disney’s “Keys to the Kingdom” Tour Guide

• Taught Mathematics, Social Studies, Science, Reading, Writing, Spelling, and English grammar through the State of Florida curriculum• Grade Chair, Third and Fourth Grade• Founded K-Kids service club in 2007 and served as faculty advisor on such projects as school garden, recycling, and Penny Harvest

• Responsibilities included assisting faculty in their administrative needs, storing, safeguarding, and returning students’ papers and faculties’ exams, answering phones, receiving and distributing mail, relaying information, and working on various relevant university projects • Served as communication hub and liaison between the Vice President of Academic Affairs, Office of Academic Affairs staff, and students • Managed the Faculty Support Center staff in absence of regular Managers

• Handled concerns, questions, critiques, and problems of Guests from around the world• Utilized my empathetic, reasoning, and communication skills to rectify serious Guest situations in an individualized, appropriate, and speedy manner • Member of the Epcot Guest Relations Diversity Action Team• Staff writer for the Guest Relations Newsletter• Walt Disney World VIP Tour Guide• Partnered with Epcot Special Events to ensure signature events were executed flawlessly during the 2000 Epcot International Food & Wine Festival Administration Cross-Utilization

• Responsibilities included checking in Guests, ensuring proper package matriculation, answering phones, delivering resort packages, assisting Guests with dining reservations, assisting Cast Members with reservation challenges as the Operational Support Cast Member, and helping to ensure proper selling and proper room blockage of the resort• Coordinated a Guest Service Measurement with the mini bar department to monitor frequency of folio adjustments• Championed the Magic Kingdom E-Ride night’s motivational program• Founding member of the Island Ambassador team, which spearheaded several projects to ensure a more themed experience for our Guests• Editor of the weekly newsletter for Front Desk and Bell Services• Travel Industry Awareness representative for Disney’s Caribbean Beach Resort• Trained several new Cast Members (official Disney Trainer)

• Accountable for checking in 250 Cast Members, distributing area keys and radios, and giving land assignments• Assisted Employee Time Recording in pre-paying Cast Members while ensuring all hours were logged correctly• Maintained balanced budgets and distributed them regularly to Managers