• Validated and processed more than 20 in-service and out-service training for all employees at Torrance State Hospital with 100% accuracy.• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.• Managed calendars and scheduled appointments to maintain smooth flow of operations.• Verified transactions, product orders and shipping dates and entered information into databases and reports.• Made travel arrangements for other employees' business trips, negotiating fair prices on behalf of company.• Booked and prepared meeting rooms, planning for availability of refreshments.

• Secretary for the Director of Medical Practice Management and Medical Office Assistant covering areas of front and back office including Check-in, Check-out, Transcription, Scheduling, collecting and verifying insurance coverages, ensuring patients are provided with appropriate procedural information as well as hand out medication samples and provide patient education regarding the samples and prescriptions• Called in prescription refills and documented prescription information into medical records• Managed inventory of pharmaceuticals• Transcription of documents and patient information, including prescription information into medical records.

• Providing billing and customer service to all residents in Jackson Township• Answering telephone, relaying calls to foreman and maintenance workers• Sending bills, taking payments, making deposits, running reports and working with accountants to prepare financial information.• Developed and maintained successful relationships with vendors, suppliers and contractors.• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.