Jennifer Bayless Email and Phone Number

Working with higher education clients to utilize their technology stack and identify new strategies to help them make the student experience special.Weekly meetings with institutions to help drive their optimization of their CRMTroubleshoot clients questions Build queries and reports, communication plans, rules and workflow

•Part of a team that makes changes, implements best practices, queries and all operations relating to Slate for the entire campus of around 24,000 undergraduates. •Currently implementing process with the registrar’s office as the end user for current students to apply for residency appeals using workflow, portals and deliver functionality.

•Created a culture of high expectations by offering the utmost level of professionalism and leading by example.•Established a new department to oversee all Slate and PeopleSoft operations. •Lead, motivate and develop 5 team members to deliver beyond expectations in terms of service, quality, efficiency.•Demonstrate an “agile” mindset in the way of leadership to increase operational efficiency.•Serve as a results-oriented Operations leader and strategist with the dexterity to envision, create, and implement successful outcomes in complex situations.•Worked with international affairs on creating a process within Slate to record I-20 documents and processing.

•Respected as an approachable executive, seasoned strategist and visionary – leveraged extensive leadership experience and education to transition into a position where enthusiasm to support others can be fully utilized.•Served as the Functional Lead for PeopleSoft Admissions implementation, training, designing, upgrading, and launching software to version 9.2, including professional development on student administration modules, populating tables, testing bundles and revising business processes.•Led Slate CRM implementation involving creating forms and events, report writing, executing office communication plans, and implementing new business processes, training academic departments, admissions staff and other end users.•Supported multiple UM System campuses through Slate implementation, ensuring short- and long-term successes.•Developed system integration in and out of Slate, PeopleSoft, and third-party systems, including the Common App and Perceptive Imaging Software, consistently maintaining data integrity with all admissions systems.•Served as a proactive troubleshooter who can rapidly identify operational gaps, formulate strategic plans, initiate change, and implement new processes in challenging environments.•Established a reputation for approaching issues creatively and always acting with urgency and professionalism.•Enforced adherence to all regulatory compliances besides ensuring conformance to quality control policies, SOPs.•Cultivated clear communication lines within the team and other stakeholders to facilitate seamless operations.•Worked seamlessly with others to complete a task or achieve a common objective and demonstrated the ability to cooperate in interpersonal and team relationships to maintain mutual trust, honesty, and respect for others.

•Functional lead for PeopleSoft Admissions implementation (for past seventeen years). Upgraded to version 9.2 including training campus on student administration modules, populating tables, testing bundles and revising business processes. •Co-captain for Slate CRM implementation involving creating forms and events, executing office communication plan, implementing new business processes, training academic departments and admissions staff. •Assisted two UM System campuses on their Slate and PeopleSoft implementation. •Produce reports for academic departments and enrollment management.•Develop system integration in and out of Slate, PeopleSoft and third-party systems like the Common App and Perceptive Imaging Software.•Maintain data integrity with all admissions systems.