Jennifer Bayless Email and Phone Number

Managed the Crisis application while enhancing the SDLC process and implementing a simplified JIRA workflow. Created a clear Goal to Feature to actionable stories hierarchy. Brought visibility to the delivery timelines and the recognized value in a Release Plan .

EMPOWER (Patient Portal) Product • Account Management of high profile clients• Successful leadership to gain Meaningful Use Certification • Production of education materials and presentations• Re-architect of operational processes

EMPOWER (Patient Portal)• Leadership of Client Service team to drive utilization• Financial analysis and presentation to senior leadership team• Drove process improvements across departments• Developed service packages to drive revenue• Managed time allocations to improve accuracy • Handled client escalations and high-profile client accounts

EMPOWER (Patient Portal)• Developed Implementation tools and team for new product line• Increased and consistently met team utilization targets• Managed team of 18 implementation and integration professionals• Implemented new processes for Integration department to track and document new features built• Produced training plans and certification of Implementation Specialists• Created Client Implementation Guide to improve Implementations

EMPOWER (Patient Portal)• Implemented story template and tracking solution to support the scrum process• Developed custom client requirements and product requirements to ensure client and product success• Leadership of development team and provide quality assurance for successful implementation of custom Patient Portal• Delivered presentations of both process and product to both internal and external clients• Hired and developed a team of Product Analysts who were successful in creation of product requirements and prototypes ensuring client satisfaction

• Serve as a scrum business owner for assigned products.• Develop product strategy and champion product development initiatives while monitoring market developments,competitive activity and product performance to ensure product is competitively positioned, responsive to marketopportunities and customer-focused.• Production of product concepts and identification of business, marketing, sales and functional requirements.Research of industry requirements and trends for inclusion decisions into product roadmaps.• Completion of design specifications for new HIM solution for new .net product line• Drive Scrum methodology replacing waterfall development

• Facilitated the definition and execution of product strategy• Responsible subject matter expert lead for defining innovative solutions and service offerings• Execution and management of product delivery strategy• Creation of strong product/service identity and brand awareness• Liaison to Output division and third-party vendors to build new solution offering

• Creation of comprehensive product requirements based on input from internal and external customers• Manage customer and internal requirement reviews for approvals• Manage and assist the Quality Assurance team maintaining/defining the requirement adherence and product quality measures• Formal responses to customer requests and maintain communication on feature and issue status* Support national sales team throughout sales cycle• Management of product roadmaps, release rollout and delivery.• Management of training, support and implementation departments for Product Lines• Responsible for maintaining and reducing call resolution times with limited resources• Implemented an automatic call distribution system further reducing client hold times• Maintained all facets of HR management, team communication, knowledge and career plans for over 16 employees.• Managed and resolved client escalations and departmental conflicts• Trained and implemented over 30 clients on Practice Management and EMR systems• Production of Product concepts