Managed a portfolio of Mid-Market and Enterprise accounts, with 400 total clients including Enterprise and Mid-Market accounts, focusing on upsells/crossells, adoption, contract re-negotiation, and churn reduction. Total ARR of over $2.4 million.Developed and executed strategic success plans tailored to each customer’s business and technical objectives, resulting in increased product adoption rates.Acted as the Voice of the Customer by leading regular touchpoints, including executive business reviews and roadmap presentations to ensure alignment between customer goals and Streamline’s product, fostering long-term customer loyalty and success.Analyzed customer usage data and implemented targeted interventions, reducing churn risk by 33%.Collaborated closely with Product Management, Sales, and Professional Services teams to identify and execute expansion opportunities, driving an increase in upsell revenue.Mentored, trained, and coached junior team members, sharing best practices, sales and discovery techniques, follow-up scheduling, and teaching roadmap and adoption processes.Part of a team that brought in over 500k in additional revenue through targeted outreach to clients that added billable units.Participated in national industry conferences and our yearly client Summit Conference, leading client panels, teaching courses, upsells, and cross-sells.

Build and nurture relationships with current Zumper advertising partners to optimize their listings, verify Zumper leads are connected and being accounted for, collect feedback and provide new product details.Communicate product feedback where appropriate and work with other internal teams to help resolve customer concerns and product ideas.Assist with support case escalations to Client Services and follow up where needed.Generate excitement for new or enhanced products by keeping customers updated on their progress. Work with at-risk customers as needed along with other internal teams to resolve concerns and retain customers.Conduct Business Reviews with our Advertising Partners and AE's - review quarterly business performance metrics like click-through ratios, click-to-lead percents, search results, and detail page views results by national and city averages. Present new Zumper innovations during the business review, help discover and resolve concerns, ask questions to discover areas where we can expand the account, and obtain renewal contracts.Being the trusted advisor to answer client questions and provide support.

Respond quickly as the first point of contact with potential clients through various lead sources. Leveraging phone, text, video, and email communication to make contact.Qualify leads and determine their urgency/status in the home buying/selling process and set and schedule appointments with Outside Real Estate Agents based on qualification.Adept at overcoming objections and using excellent relationship-building, interpersonal and communication skills to guide clients through the home buying/selling process.Provide a positive, interactive experience for potential clients by nurturing leads and using consistent follow-up practices.Work closely with clients to identify properties that meet their needs and guide them through the home buying process with consistent follow up, knowledge of the greater Phoenix area, researching comparable market pricing and working proactively with our lending partner to obtain pre-qualification.Show clients properties by scheduling appointments through the ARMLS system.Planned and executed client events as well as team-building activities and events.Maintain CRM database with all information gathered, setting tasks for follow up, write text and email content for templates as well as develop new scripts. Proficient in systems like Chime Technologies, Real Geeks, Sierra Interactive and Follow-Up Boss.

Managed and provided customer service to a large pipeline of leads in a timely manner to potential  and existing new home customers that inquired via the phone, internet and live chat.  Gathered information from the customer to identify new home needs and set appointments for community tours and maintained relationships with customers and new leads regularly via phone and email.  Highly proficient in SalesForce; logged all communication, set tasks and appointments, created new leads and accounts, compiled reports and acted as a training resource for Community  Representatives.  Attended seminars and workshops to continually enhance customer service skills and professional knowledge to comply with DRE licensure regulations.

Administrator of SalesForce software for outside and inside sales Managed “Trade Certified” brand certifications; inside sales, trade shows, customer relations,  product shipping, and tracking.  Coordinated and had creative input on websites, marketing materials and concepts  Editing for consumer and trade magazines: SpaRetailer, Spasearch and Poolsearch

Proven Senior Buyer with diverse experience in off-price buying as well as in­line production in footwear, hosiery and basics. Negotiated and purchased for 250 retail locations, managed annual sales revenues of over 50 million dollars. Developed financial and merchandising plans to maximize sales, inventory turns and gross margin.Ensured timely delivery of quality merchandise to the right locations at the most competitive prices by maximizing vendor relations Executed Plan­O­Grams for new footwear, basics and hosiery fixtures using retail computer systems, Excel, JDA, Arthur “Buyer of the Year” in 1998 for outstanding negotiations and new vendor acquisitions