Jennifer Berry is the Vice President managing MasterCard’s Global Business Services inquiry management function. This enterprise wide service desk function includes AskHR, Finance, Procure to Pay and Law/Franchise Integrity. Jennifer lead recent transformation efforts bringing these functions together and continues to improve the standardized operating model delivering service excellence to the customers of the GBSC. Additionally, Jennifer continues to lead the Transaction Services team. She has been a key leader since the implementation of the GBSC and has led the growth of this function for the past five years. The Transaction Services team supports processing of global finance transactions for core P2P functions to all of MasterCard’s regions and business units spanning 50 countries. Jennifer led the TS operations team throughout the implementation of the GBSC starting in 2012. During her tenure in this role, the team used data analytics to develop and optimize an effective service management system that drove a 75% reduction in CPI, doubled the company’s early pay discount realization and reduced invoice processing cycle times by 50%.