Jennifer Billone-Smith, Qka

Jennifer Billone-Smith, Qka Email and Phone Number

Business Relations Leader @ Alliance Payroll Solutions
Jennifer Billone-Smith, Qka's Location
Webster, New York, United States, United States
Jennifer Billone-Smith, Qka's Contact Details

Jennifer Billone-Smith, Qka work email

Jennifer Billone-Smith, Qka personal email

n/a
About Jennifer Billone-Smith, Qka

Qualified 401(k) Administrator, QKALean Six Sigma Yellow BeltWiPN memberDDI CertifiedMember-New York State PTAWebster Central School District PTSA

Jennifer Billone-Smith, Qka's Current Company Details
Alliance Payroll Solutions

Alliance Payroll Solutions

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Business Relations Leader
Jennifer Billone-Smith, Qka Work Experience Details
  • Alliance Payroll Solutions
    Business Relations Leader
    Alliance Payroll Solutions Nov 2024 - Present
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  • Paychex
    Manager, 401(K) Implementation
    Paychex Jun 2022 - Nov 2024
    Rochester, New York, United States
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  • Paychex, Inc
    S125 Service And Product Support Manager
    Paychex, Inc Oct 2020 - Jun 2022
  • Paychex, Inc
    Manager, Internal Retirement Plan Wholesaler
    Paychex, Inc Jun 2018 - Oct 2020
  • Paychex, Inc
    401(K) Onboarding Supervisor
    Paychex, Inc Sep 2013 - Oct 2020
    Responsible for a team of 10 representatives that set up and onboard new clients onto the 401(k) service. Partner with District Sales Managers as well as Branch Managers to ensure all client needs and expectations are met. Analyze and review key business metrics and participate in strategic planning to drive innovation and change.QKA designation maintained, member of ASPPA.Member- NAPA
  • Paychex Inc
    Hrs Sales Support Supervisor
    Paychex Inc Aug 2016 - Oct 2020
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  • Paychex
    Hrs Platinum Supervisor
    Paychex Apr 2007 - Sep 2013
    Supervised a team of 18 account managers responsible for individual books of business servicing the 401(k) and Section 125 products. Analyzed and created call monitoring metrics, ongoing surveys, daily and monthly reports as well as individual progress reports. Supported client base throughout the United States through field visit, web ex seminars ongoing relationship calls. Partnered with District Sales Managers and Payroll Branch Managers to create efficiencies in communication and process improvements.Member of ASPPA, QKA designation.
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  • Paychex
    Operations Service Center Supervisor
    Paychex Nov 2005 - Apr 2007
    Responsible for the development of 10 Client Service Center specialists supporting the Taxpay, Direct Deposit, Readychex and Garnishment products. Traveled to field locations throughout the US to train payroll specialists on the product line. Monitored and analyzed call center volume to create efficiencies in project work.
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  • Paychex
    401(K)/S125 Client Service Supervisor
    Paychex Apr 2004 - Nov 2005
    Responsible for the development of 12 client service advisors responsible for servicing clients on the 401k/S125 products. Reviewed and monitored call center trends and created product line and operational efficiencies.
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  • Paychex
    401K Service And Onboarding Representative
    Paychex Jan 2001 - Apr 2004
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  • Volunteers Of America
    Headstart Lead Teacher
    Volunteers Of America Sep 1999 - Jan 2001
    Responsible for the curriculum and development of the headstart universal pre-kindergarten (UPK) preschool program. Development of individualized plans to meet the social and emotional needs of each student. Conducted in home parent teacher conferences and participated in Rochester City school district hearings.Action for a Better Community/ HeadstartMember of the National Association for the Education of Young Children (NAEYC)Member of the Rochester Association for the Education of Young Children (RAEYC)
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Jennifer Billone-Smith, Qka Skills

Onboarding Customer Service Salesforce.com 401k Process Improvement Management Coaching Customer Retention Team Building Hris Customer Satisfaction Employee Training Interviews Leadership Development

Jennifer Billone-Smith, Qka Education Details

  • Kent State University
    Kent State University
    Individual Family Studies & Gerontology. Focus: Pan African Studies & Early Childhood Education
  • Penfield High School
    Penfield High School

Frequently Asked Questions about Jennifer Billone-Smith, Qka

What company does Jennifer Billone-Smith, Qka work for?

Jennifer Billone-Smith, Qka works for Alliance Payroll Solutions

What is Jennifer Billone-Smith, Qka's role at the current company?

Jennifer Billone-Smith, Qka's current role is Business Relations Leader.

What is Jennifer Billone-Smith, Qka's email address?

Jennifer Billone-Smith, Qka's email address is bs****@****.rr.com

What schools did Jennifer Billone-Smith, Qka attend?

Jennifer Billone-Smith, Qka attended Kent State University, Penfield High School.

What skills is Jennifer Billone-Smith, Qka known for?

Jennifer Billone-Smith, Qka has skills like Onboarding, Customer Service, Salesforce.com, 401k, Process Improvement, Management, Coaching, Customer Retention, Team Building, Hris, Customer Satisfaction, Employee Training.

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