Jennifer Bode Email & Phone Number

Aha - United States

- Provide senior technical support for inbound chat and business chat- Handled double and triple chats on a regular basis- KPI's are regularly in the top 3% of the organization - Training all new hire technical advisors for chat and inbound calls in all skill levels of support- Create training and presentations for all new hires. Examples: Pre-Positioning and Gaining, Agreement with Customers, How to De-Escalate an Angry Customer, How to Understand the 4- Personality Types and How to Adjust, and The Psychology of a Customer Interaction- Consistently rates 98% or higher customer satisfaction surveys

United States

- Consistently closed 80 tickets per month for various engineering software issues and project setups- Provided worldwide internal employee chat support for technical issues and basic troubleshooting- Created multiple engineering projects on/in various platforms - Worked with various 3rd party software providers to troubleshoot specific issues within projects- Certified as SME for multiple platforms of AutoCAD - Assisted with reformating computers and reinstalling operating systems

United States

-Working directly with the Engineer/Developer, to create site layouts and residential designs-Managed the daily work of two employees-Managed all technical troubleshooting and network issues-CADD Lead-Became AutoCAD specialist and supported the entire office with all AutoCAD needs

United States

-Disaster management for the 2004 hurricanes-Inspecting and monitoring neighborhood debris clearing-Inspecting and monitoring tree and hanger removals-Inspecting and monitoring tree grinding and off-loading of mulch-Representing the City of Winter Park to homeowners and ensuring their satisfaction with the job