Jennifer Borgio Email and Phone Number
Talent Optimization, Corporate Trainer and Quality Assurance Strategist at
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One Call Care Management
Jennifer Borgio's Location
Ponte Vedra Beach, Florida, United States, United States
Jennifer Borgio's Contact Details
Jennifer Borgio work email
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Jennifer Borgio personal email
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Jennifer Borgio phone numbers
About Jennifer Borgio
Director of Training and Quality - 6 yearsRecruiting - 5 yearsNATA Certified Athletic Trainer since 1995AFAA Instructor for 19 yearsAFAA Consultant for 7 yearsSpecialties: Group ExercisePilates
Jennifer Borgio's Current Company Details
One Call Care Management
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Talent Optimization, Corporate Trainer and Quality Assurance Strategist
Jennifer Borgio Work Experience Details
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Director Of Education And TrainingOne Call Care Management Dec 2015 - PresentJacksonville, Fl, Us• Develop, implement, and manage QA program for new book of business specializing in Medicaid and Medicare transportation.• Work with operations leadership to use QA scores and training programs to further develop and mentor call center agents.• Assist with development of staffing model for future implementations.• Responsible for audit documentation and calibration with the compliance team including required trainings for all employees.• Implemented tools to evaluate training effectiveness and identify additional learning opportunities.• Created critical training programs for operations staff to develop job and leadership skills.• Identified and coordinated key skills training across related jobs and position families.• Developed self-paced and self-directed training courses to diversify learning opportunities for employees at all levels.• Partnered with management to devise individualized development plans and staff group trainings to fill current and expected training needs.• Developed first training manual for Group Health product.• Created effective training course objectives, course content and all materials.• Facilitated new employee orientation on benefits, company history and information, and performance management.• Created testing and evaluation procedures to assess performance before, during and after training sessions.• Identified key skill gaps in employees and created training classes to effectively educate target individuals.• Supervised average of 8 training specialists in 2 business units, overseeing work, optimizing performance and motivating excellence.
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Sr. Manager Of TrainingOne Call Care Management Jun 2009 - Dec 2015Jacksonville, Fl, Us• Develop, implement, and manage corporate enterprise training.• Incorporated 6 legacy training programs and created a unified enterprise solution designed to produce a more effective, cost effective agent at the end of training.• Developed individualized training plans allowing agents to have a career plan for growth.• Improvement to these plans continue to meet business needs.• Design of assessments modules to show agents aptitude for career advancement.• Work with quality and customer care departments to identify work discrepancies and modify training to improve work results.• Develop staff members to deliver training programs to show marked impact on work flow.
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ConsultantAfaa 1990 - Present -
Director Of Human ResourcesZonecare Usa Nov 2006 - Jun 2009Recruit, interview and hire qualified exempt and non exempt candidatesResponsible for managing 10-20 open requisitions inc, IT, Marketing, Nursing, Managers, Operations and Customer ServiceResponsible for all aspects of a new hire, including background checks, paper work and benefitsCompile and provide metric information on sourcing, retention and turnoverEffectively use internal HR applicant tracking system to maintain and organize data on recruitment activities, applicant flow and hiresResponsible for benefit administration for ZoneCare as well as 2 sister companiesTrain all new hires on internal operating system, policy and proceduresOversee and manage succession planning and salary guidelines for employeesManage all employee relation issues
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Talent Acquisition SpecialistAetna Mar 2005 - Mar 2006Hartford, Connecticut, UsRecruit, interview and hire qualified exempt and non exempt candidatesResponsible for managing 15-20 open requisitions with up to 80 positionsUse ATS to ensure all policy and procedures for Affirmative Action are metWork with PeopleScout a vendor for customer service classesResponsible for all phases of background checks and tracking of employees Effectively use internal HR applicant tracking system to maintain and organize data on recruitment activities, applicant flow and new hiresConsult with hiring managers to identify and recommend appropriate candidates Assist with employee relation issues pertaining to hiring of candidatesWork with Aetna's University and Diversity relation departments attending career fairs and other functions to improve branding efforts -
Fmla CoordinatorBroadspire Inc Sep 2003 - Mar 2005Responsible for creating and managing all FMLA claims for Platinum Equity employeesManaged WC claim information from AIG for FMLA claimsManaged FMLA process between employees, supervisors and medical staff to insure confidentialityCoordinated efforts for implantation of new accounts within Broadspire portfolio
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Health And Wellness SpecialistJohnson & Johnson 1999 - 2004New Brunswick, Nj, Us- Responsible for managing account inc, creating and maintaining budget- Responsible for supervising part time employees- Aerobics coordinator- Leader of Fitness Resource Team – responsibilities included supervising team members, planning and designing fitness center layouts, site budgets and purchasing of equipment- Coordinated all aspects of fitness center management for start up of Motorola Wellness Center in Plantation, FL- Responsible for developing programing and fitness center management for Miami General Office FPL site.- Lead Ergonomic Program in FPL Turkey Point Nuclear Facility
Jennifer Borgio Skills
Training
Human Resources
Customer Service
Recruiting
Employee Benefits
Management
Employee Relations
Fitness
Coaching
Healthcare
Benefits Administration
Interviews
New Hire Orientations
Talent Acquisition
Applicant Tracking Systems
Pilates
Hiring
Succession Planning
Employee Wellness
Wellness
Nutrition
Sourcing
Policy
Lifestyle
Personal Training
Strength Training
Jennifer Borgio Education Details
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Central Connecticut State UniversityAthletic Training
Frequently Asked Questions about Jennifer Borgio
What company does Jennifer Borgio work for?
Jennifer Borgio works for One Call Care Management
What is Jennifer Borgio's role at the current company?
Jennifer Borgio's current role is Talent Optimization, Corporate Trainer and Quality Assurance Strategist.
What is Jennifer Borgio's email address?
Jennifer Borgio's email address is je****@****a.co.uk
What is Jennifer Borgio's direct phone number?
Jennifer Borgio's direct phone number is (800) 872*****
What schools did Jennifer Borgio attend?
Jennifer Borgio attended Central Connecticut State University.
What skills is Jennifer Borgio known for?
Jennifer Borgio has skills like Training, Human Resources, Customer Service, Recruiting, Employee Benefits, Management, Employee Relations, Fitness, Coaching, Healthcare, Benefits Administration, Interviews.
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