Tribuild Contracting (Calgary) Ltd locally owned and operated Commercial General Contracting company. For over 40 years, Tribuild has been providing construction project management for all sizes of jobs. Administrative lead, I maintain the Procore subcontractor database, improving the search function by implementing the tag words feature to allow for better trade services identification. Maintaining the safety compliance data and documents; contacting current subtrades for essential… Show more Tribuild Contracting (Calgary) Ltd locally owned and operated Commercial General Contracting company. For over 40 years, Tribuild has been providing construction project management for all sizes of jobs. Administrative lead, I maintain the Procore subcontractor database, improving the search function by implementing the tag words feature to allow for better trade services identification. Maintaining the safety compliance data and documents; contacting current subtrades for essential information with a 100% response rate.At the front desk, I oversee the operation of the lean head office. As the first contact, I prioritize incoming calls, address inquiries and answer concerns. When required I provide outbound project support by contacting subcontractor for quotes for tender preparation. I manage the accounts payable workflow. Responsible for incoming accounts email, I receive and review incoming invoices for approvals, and accuracy. Using my excellent data entry skills to entering 100+ invoices weekly. My timely entering of invoices helps to assist with maintaining project budgets and workflows.My excellent relationship management skills help maintain a strong relationship with suppliers and clients. I am skilled at active listening and providing confidence in my ability to investigate and provide answers.I embrace new technologies that enhance the automation of processing. I am assisting with implementing new payroll applications to streamline and automate payroll. The new program with help eliminates handwritten errors and reduce processing time.Software Experience:- Sage 300 - Procore- Busybusy- Word- Advanced Excel- Outlook- Teams- Microsoft Office Suite- Adobe InDesignWebsite application Administration- Merit Construction Benefit Administration- Sage Service Operations- Records of Employment- Background Checks- Security Documentation Show less

Real Canadian Superstore, a member of the Loblaw Corporation, is the provider of the essential grocery and home supplies in Canadian neighborhoods. Putting together my passion for cooking, shopping, and customer service, I am a member of the Personal Shopper team at my local Real Canadian Superstore. We provide the essential service of selecting quality food items for people who cannot go to the store themselves. As an integral part of the online shopping experience, I ensured the… Show more Real Canadian Superstore, a member of the Loblaw Corporation, is the provider of the essential grocery and home supplies in Canadian neighborhoods. Putting together my passion for cooking, shopping, and customer service, I am a member of the Personal Shopper team at my local Real Canadian Superstore. We provide the essential service of selecting quality food items for people who cannot go to the store themselves. As an integral part of the online shopping experience, I ensured the quality of the selections and built client confidence. As an experienced cook, I pride myself on picking quality items and suitable substitutions quickly. As one of our Customer Service Team's fastest produce pickers, I manage up to 22 orders in an hour with a 98% fill rate. I use my experience and judgment to provide fitting substitutions for my clients and assist other pickers' when needed.I provide excellent customer service on the dispatch desk, answering customer calls and addressing customer inquiries. Many happy customers depend on me to address their concerns. Show less

Hired during Covid-19 by Classic Cleaning, a locally owned, family-operated commercial cleaning company with over 40 years of commercial cleaning experience. My primary responsibility was to bring the office, which had been unattended for several months, up to date and ready for reopening. During my time, I located a missing financial entry that saved the company $20,000 for the previous year's tax year and made financial reporting a priority for board meetings. Supporting the… Show more Hired during Covid-19 by Classic Cleaning, a locally owned, family-operated commercial cleaning company with over 40 years of commercial cleaning experience. My primary responsibility was to bring the office, which had been unattended for several months, up to date and ready for reopening. During my time, I located a missing financial entry that saved the company $20,000 for the previous year's tax year and made financial reporting a priority for board meetings. Supporting the established management team, I helped update current systems, maintain efficient workflows, and oversee document management.I responsibly prepared ADP Team pay payroll submissions for salaried, hourly employees and subcontractors; I reviewed job hours and labor costs to ensure accuracy and budgetary constraints. I prepared requests for the Wage Subsidy program, ensuring compliance and eligibility.As the lead administrator, I was accountable for processing invoicing in Sage 50 and preparing financial health documentation for board members. I created the PCL Textura link for Classic Cleaning. I set up the company protocols and permissions, enter sub-contract invoices, uploaded documentation, and approved job completions. Part of my responsibility included updating the ISN and Complyworks documentation to maintain industry compliance.Software and Applications- Sage 50- Word- Excel- ADP Team pay- Textura- Outlook- Comply works- ISN Show less

I am on a personal continuous improvement journey. I have been honing my administrative talents by completing courses for Business Intelligence. LinkedIn online courses in the application of Power Pivot, Power BI, advanced use of Excel formulas, and Tableau programs. I increased my presentation toolkit with an Adult Learning and Business Analysis certificate from Mount Royal University.I have completed several LinkedIn Learning paths to continue my skill development, including… Show more I am on a personal continuous improvement journey. I have been honing my administrative talents by completing courses for Business Intelligence. LinkedIn online courses in the application of Power Pivot, Power BI, advanced use of Excel formulas, and Tableau programs. I increased my presentation toolkit with an Adult Learning and Business Analysis certificate from Mount Royal University.I have completed several LinkedIn Learning paths to continue my skill development, including Data Management, Data Analysis, and Accounting Principles. I also complete with a 3.86 GPA, a SQL Database Relationship course at the University of Calgary. Show less

Pisces Pets is a retail store with over 30,000 square feet of everything pets. I maintained an excellent credit rating with accounts payables and effectively collected accounts receivables. I managed the administrative team and was responsible for prioritizing and supervising department workflow. I mentored the department to learn to use macros to streamline data entry and reduce administration time by 30%.Overseeing property management, I negotiated budget conscience service… Show more Pisces Pets is a retail store with over 30,000 square feet of everything pets. I maintained an excellent credit rating with accounts payables and effectively collected accounts receivables. I managed the administrative team and was responsible for prioritizing and supervising department workflow. I mentored the department to learn to use macros to streamline data entry and reduce administration time by 30%.Overseeing property management, I negotiated budget conscience service contracts for waste removal, computer supports, and facility maintenance for the building. I acted as the primary liaison for contractors and service suppliers.I was responsible for Human Resources, initiated a new training protocol, mandated job descriptions, implemented a new payroll and a SaaS Human Resources system that improved performance reporting. I coached managers during conflict management issues to focus on positive outcomes with performance issues. I oversaw WCB claims, and interpersonal situations with understanding and empathy. I embraced digital marketing to promote the company, which reduced the advertising budget by 63%. I analyzed external data sources and internal consumer data to focus the marketing and merchandising campaigns to maximize customer impact and monitor costs. I honed my skills as a business analyst and project manager. Gathering requirements, researching solutions, and presenting these solutions to the management team. Through brainstorming and strong communication for gathering continual feedback, I developed the scope and implementation plans. I oversaw project budgets up to $40,000, resource allocation, monitored timelines and prepared progress reports for stakeholders. I relish the opportunity to communicate, actively listening, and having the opportunity to clarify and address concerns. I conducted interviews and workflow processing with users to make sure improvements were beneficial and embraced. Show less

Pisces Pets was growing and I was an integral part of this process. I prepared financial reports used to secure financing for the building of a new facility. I reviewed contracts and maintained appropriate paperwork for the build to ensure the best interests of the company.I oversaw all stages of the full cycle accounts payable and receivable process. I converted the manual accounting system to a SaaS software program - Quickbooks, for better recordkeeping and analysis of company… Show more Pisces Pets was growing and I was an integral part of this process. I prepared financial reports used to secure financing for the building of a new facility. I reviewed contracts and maintained appropriate paperwork for the build to ensure the best interests of the company.I oversaw all stages of the full cycle accounts payable and receivable process. I converted the manual accounting system to a SaaS software program - Quickbooks, for better recordkeeping and analysis of company financial data.I prepared the financial analysis forecast to evaluate the viability and secure financing for the 2008/2009 development of a new retail facility. I managed the tranche payments for the build, ensuring proper documentation in place to protect company assets.Reviewed and recorded all daily payments received by the Store Management System Point of Sale program. Devised a verification review of the cashier reports and bank deposits to help reduce the possibility of theft.I investigated and resolved the cashier overages/shortages with a proven track record location rate of 99%. To assist in cashier development, I hosted training sessions to address any required process changes. I created cheque payments and electronic funds transfer for over 75 invoices every week., quick processing to maintain early payment discounts. Monitored and reconciled monthly vendor statements and worked effectively with vendors and suppliers to clarify any discrepancies or problems. Communication with Vendors helped reduce the wait for credit note issuance by 63%. Performed reconciliations on bank and credit card accounts and prepared month-end and year-end documentation for successful third party review - Government audit passed with no concerns. Researched and implemented an upgrade from a paper-timecard system to a Biometric hand scanner to increase payroll processing efficiency, reduce administration time by 75%, to save the business money. Show less

Royal Trust became a part of the RBC Canada, purchased because of its excellent client service reputation. I developed and progressed in the company during my career working at branches in Calgary And Edmonton. As the face of Royal Trust, in the investment department:I built positive and productive relationships with investment customers, assisted with their GIC and Mutual Fund investment purchases, One RRSP season, I tripled my relationship portfolio $ base. My specialty… Show more Royal Trust became a part of the RBC Canada, purchased because of its excellent client service reputation. I developed and progressed in the company during my career working at branches in Calgary And Edmonton. As the face of Royal Trust, in the investment department:I built positive and productive relationships with investment customers, assisted with their GIC and Mutual Fund investment purchases, One RRSP season, I tripled my relationship portfolio $ base. My specialty was providing excellent client service for walk-in and relationship-managed clients, gathered their investment requirements, clarified their risk tolerance, and analyzed their investment needs. Working with other investment teams to generate partnership opportunities with productive leads and generate more robust customer relationships for different products. Show less

Savings SupervisorAs the senior manager of the Saving Chequing department, leading a team of 15 CSRs I established and maintained relationships with customers and provided assistance and resolution of any savings or chequing account discrepancies or concerns that occurred. I was the supervisor and coached the customer service department, ensuring adherence to quality standards, deadlines, and proper procedures.AchievementSuccessfully oversaw the transition from Royal Trust… Show more Savings SupervisorAs the senior manager of the Saving Chequing department, leading a team of 15 CSRs I established and maintained relationships with customers and provided assistance and resolution of any savings or chequing account discrepancies or concerns that occurred. I was the supervisor and coached the customer service department, ensuring adherence to quality standards, deadlines, and proper procedures.AchievementSuccessfully oversaw the transition from Royal Trust to RBC computer systems, and policy and procedures. Coached and trained savings department staff on new policies and procedures with no complications. Show less

Front line Service Provider:- Provided fast and friendly transactional service in several branches across Calgary and Edmonton, where I built rapport and trust with customers. - Recognized for drawer count accuracy, work ethic, and customer service excellence throughout employment as a bank teller.- Maintained and balanced a single cash drawer with up to $15,000.00 accurately and quickly.